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Position: Server
Department: Food and Beverage
Reports To: Food and Beverage Manager
FLSA Status: Part-time/Hourly/Non-exempt
Summary
The Server is responsible for providing the highest degree of professional catering service to guests of the Wilmington Convention Center with the goal of achieving customer satisfaction and retention.
Essential Duties and Responsibilities
Pre-Event Duties
Attend pre-function meetings for briefing of event details.
Assist with the preparation and set-up of event rooms as needed.
Prepare tables with place settings as instructed.
Assist in any and all side work including but not limited to: cleaning and filling salt and pepper containers, sugar dishes, and creamers; collecting banquet equipment such as flatware, china, glassware, and serving pieces; and preparing garnishes, beverages, condiments, and breads.
Event Service Duties
Provide friendly and courteous guest services at all times.
Remain at assigned station(s) and perform duties according to each event.
Report any guest concerns and/or complaints to the Banquet Captain or the Food and Beverage Manager.
Post-Event Duties
Breakdown tables and banquet equipment.
Clean and return serving pieces to proper storage area.
Other Duties
Report to work in proper uniform according to scheduled time.
Adhere to strict grooming standards and policies as defined by WCC.
Maintain the front and back of the house in a clean and orderly fashion.
Provide guidance and support to the temporary staff assigned to an event.
Perform other duties as assigned.
Supervisory Responsibilities
This position does not have any supervisory responsibilities. May receive work direction and assignments from Banquet Captains.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School Diploma or GED.
Minimum of 1 year of work experience in a food and beverage environment providing direct customer service with guests.
Knowledge of catering services and terminology.
Skills and Abilities
Ability to work well with other team members.
Strong guest services skills.
Ability to receive and carry out instructions in a timely manner.
Attention to detail skills.
Ability to function in a fast-paced environment.
Other Qualifications
Available to work irregular hours, including nights and weekends.
Ability to acquire ServSafe Food Handler Certification within 6 months of employment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to walk, stoop, reach and handle products; to stand for long hours during events; to clearly hear voices; to perform work through repetitive eye/hand coordination; to carry up to 25 pounds above shoulder level for up to 5 minutes at a time; to lift up to 40 pounds; to see and distinguish objects or symbols as far away as 20 feet or more and 20 inches or less. This position may require work inside or outside of the building, as needed by events.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
Part Time
$26k-38k (estimate)
06/18/2024
07/04/2024
asmglobal.com
NORTH LITTLE ROCK, AR
50 - 100
2013
MICHAEL MARION
<$5M
ASM GLOBAL - IMAGINE THE EXPERIENCE We are excited to announce that AEG Facilities and SMG have officially combined to form ASM Global. ASM Global will have a portfolio of more than 300 of the worlds most prestigious convention and exhibition centers, arenas, stadiums and performing arts venues. Imagine an opportunity exponentially greater than each of us alone. We brought together two industry leaders AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in venue management, marketing and other services to create ASM Global. Together, we are establish ...
ing a new benchmark of excellence in managing live experiences, from convention and exhibition centers to world-renowned live entertainment, sports and special-event venues. Combining our expertise to deliver increased value and enhanced capabilities to municipalities, venue and team owners, content creators and event organizers worldwide, all in service of creating amazing experiences and life-long memories. As the worlds most trusted venue manager, we have global reach that is unmatched in our industry. Our expertise and experience tailor all the resources we have accumulated to deliver the localized solutions that create the places where communities come together, celebrate and thrive.
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The following is the career advancement route for Part Time Server positions, which can be used as a reference in future career path planning. As a Part Time Server, it can be promoted into senior positions as a Fast Food Shift Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Part Time Server. You can explore the career advancement for a Part Time Server below and select your interested title to get hiring information.