ROLE

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees while maintaining the integrity and quality standards of the property. Responsible for effective communication across staff and with corporate office.

ESSENTIAL FUNCTIONS

Approach all encounters with guests and team members in a friendly, service-oriented manner.

Regular attendance is required in compliance with TGC standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes proper dress and correct nametag when working.

Must be able to convey information and ideas clearly, both oral and written.

Comply at all times with TGC standards and regulations to encourage safe and efficient hotel operations.

Must work well in stressful, high-pressure situations.

Manage all sources of revenue to include rooms, food and beverage, internet and others. Ensure all departments are profitable and maintain strong working relationships.

Create local marketing plans and pricing strategies and get to know each market segment. Respond quickly to changing market conditions and revise strategies accordingly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Actively participate in sales discussions, meetings and plans. Know key account executives and business base.

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

Promote TGC’s philosophies and Culture throughout the hotel to both team members and guests.

Manage monthly financial reports and know at all times where the hotel stands against budget.

Manage human resources functions of the hotel by controlling turnover, motivating team members, focusing on team member development and retention and conducting regular team member meetings.

Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.

Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.

Ensure hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.

Tour the operating departments daily making adjustments as needed via departmental leads.

Conduct daily staff meetings and review future sales and operations efforts.

Daily property walk of the hotel to ensure clean and safe environment.

Weekly property walk throughs with all department heads, addressing cleanliness and repairs in various areas and maintain logs on walk throughs for follow up.

Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.

Ensure complete processing of invoices daily by using the A/P process.

Actively participate in required MOD program as needed.

Must be able to prioritize departmental functions to meet due dates and deadlines.

Be in public areas during peak periods, greeting guests and offering assistance as needed.

Must be able to work with and understand financial information and data, and basic arithmetic function.

Attend meetings/training as required by management, maintain all required certification and ensure staff is compliant with training.

Ensure property is always “guest ready” and can therefore pass quality assurance inspection.

QUALIFICATIONS - Background Check and Drug Screening Required

Education/Certification: Four year College Degree is preferred but not required. Senior manager certification preferred.

Required Knowledge: Previous department managerial experience required.

Experience Required: Minimum of 5 years hotel related work experience in a leadership role.

Skills/Abilities: Strong financial knowledge and computer skills, to include Excel

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking: Ability to speak effectively and communicate clearly

Average Hearing: Ability to hear average conversations at a standard level in an office environment

Repetitive Motion: The employee is regularly required to move about the hotel overseeing the various departments throughout the day.

Finger Dexterity: The employee is regularly required to use hands to type and maneuver a mouse.

Average Vision: Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus with 20/20 vision (with or without the assistance of eye glasses/contacts)

Physical Strength: The employee must occasionally lift and/or move up to 30 pounds occasionally and lift and/or move up to 20 pounds frequently, as well as stand, sit, bend, kneel, squat, and walk for long periods of time. Long hours sometimes required, including nights and weekends

WORKING CONDITIONS

General office environment with climate control and adequate lighting.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability: Ability to deal with a variety of variables under only limited standardization. Being able to differentiate between performance standards required and performance standards not meeting requirements.

Mathematics Ability: Ability to add, subtract, multiply and divide in all units of measure using whole numbers and common fractions.

Language Ability: Ability to read, analyze, and interpret documents. Ability to communicate clearly.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Work Location: In person