Expressway Dodge is seeking an organized and motivated Service Advisor / Greeter with good communication skills and ability to increase shop productivity and sales. This is a full-time position that encompasses writing, selling service, and assisting in dispatching and tracking of technicians. Excellent customer service skills, automotive knowledge, and strong computer literacy required. Some years of experience in an independent auto repair environment is recommended. Compensation based on experience and ability (Base Commission).
RESPONSIBILITIES:
• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
REQUIREMENTS:
• High School Diploma or equivalent
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Ability to perform a variety of tasks simultaneously
• Proficient use of computers/business machines
All Applicants:
Must have a current and valid Driver's License with a good driving record
Expressway is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Expressway provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability.