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Sales Associate -Northridge, CA

Northridge, CA | Other

Job Description


This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose – We Create Confidence & Inspire Self-Expression – speaks to the role our brand can play in their lives.


Today, we are reimagining our retail and outlet stores with a spirit of hospitality so everyone who walks through our doors has a positive experience and leaves wanting to be a part of Generation Express. We call our stores ‘Style Studios’ and our sales associate teams ‘Style Squads’ – and they are the most important part of our transformation. Our culture is defined by three values – Express Yourself, Express Together, Express Success – and we invite you to join us and help build, activate and amplify the Express styling community.


For more information about Express, Inc. please visit


Location: ___Northridge, CA_______



The Sales Associate is responsible for providing a great in-store shopping experience for customers. The Sales Associate assists with additional tasks including, but not limited to, stocking, cleaning, and folding merchandise.


Flawless Execution

  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
  • Follow company policies and procedures to ensure the safety of all our associates and customers.
  • Assist with product launch changes according to company SOP.


Provide a Great Customer Experience

  • Deliver on all aspects of the customer experience model.
  • Process transactions quickly and accurately reducing the customers wait time.
  • Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.


Other essential functions may occur as directed by your supervisor.



Essential Qualifications

  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Meets physical requirements


Preferred Qualifications (skills and abilities)

  • Previous reatil experience preferred
  • Customer service skills and ability to interact with customers
  • Strong verbal and written communication skills specifically with customers, sales leadership team and associates
  • Demonstrated collaborative skills and ability to work well within a team



The company will consider employment for qualified applicants with criminal histories in a matter consistent with Los Angeles Fair Chance Initiative for Hiring Ordinance.


If you would like to know more about the California Consumer Privacy Act click here.


As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.Notification to Agencies:  Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made.


Skills for Sales Associate -Northridge, CA

The job skills required for Sales Associate -Northridge, CA include Customer Service, Initiative, Written Communication, Customer Sales, Team Leadership etc. Having related job skills and expertise will give you an advantage when applying to be a Sales Associate -Northridge, CA. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales Associate -Northridge, CA. Select any job title you are interested in and start to search job requirements.

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Career Path for Sales Associate -Northridge, CA

The following is the career advancement route for Sales Associate -Northridge, CA positions, which can be used as a reference in future career path planning. As a Sales Associate -Northridge, CA, it can be promoted into senior positions as a Sales Assistant III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Associate -Northridge, CA. You can explore the career advancement for a Sales Associate -Northridge, CA below and select your interested title to get hiring information.

How to Become a Sales Associate

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