Job Description **Primary Location**

: United States of America-OHIO-Franklin County-Reynoldsburg Compensation : $20.76/hour **Job Function**

: Customer Service Customer Service Assistant 3 (20060514) ( 220001SG ) **Job Duties**

The Mission of the Ohio Department of Commerce is promoting prosperity by protecting what matters most.

The Division of Real Estate & Professional Licensing helps ensure Ohioans investment in their largest asset their homes is a sound one. This includes licensing, education, and enforcement of Ohio laws for real estate brokers, salespersons, real estate appraisers, appraisal management companies, home inspectors, manufactured home brokers, dealers and salespersons and foreign real estate dealers and salespersons. The division also administers the Ohio registered cemetery and landmen programs, and real estate developments located outside of Ohio that are marketed to Ohioans. REPL also houses the Video Service Authorization program which provides complaint services, education and outreach to cable consumers, local governments, and cable providers.

**What You'll Do:**

* **Team lead in Customer Service Section**

* **In charge of handling and coordinating office supplies**

* **Works with fiscal as the purchasing point of contact**

* **Sends out Non Sufficent Funds (NSF) notices to applicants**

* **Handles heavy load of calls and mail check log and scanning**

* **Working front desk and communicating with incoming customers**

* **Relieves operation manager of administrative and secretarial duties**

* **Responsible for training and cross-training other office staff**

* **Handles sensitive information including faxes, emails and files**

* **Works with administrative software (Microsoft Office, Cavu, etc.)**

* **Other duties as assigned**

The salary for this position is set at Pay Range 29 and will be located at 6606 Tussing Rd, Reynoldsburg, OH 43068.

**Whats in it for you:**

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our ! Our benefits package includes:

Medical Coverage

* Quality, affordable, and competitive medical benefits are offered through the Ohio Med PPO plan.

Dental, Vision and Basic Life Insurance

* Dental, vision and basic life insurance premiums are free after one year of continuous service.

Time Away From Work and Work/Life Balance

* Paid time off, including vacation, personal, and sick leave

* 11 paid holidays per year

* Childbirth/Adoption leave

Ohio Public Employees Retirement System

* OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employees salary. Visit the for more information.

Deferred Compensation

* The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the for more information.

Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

**Qualifications**

12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment; 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.

-Or 6 mos. as Customer Service Assistant 2, 64432.

-Or 9 mos. exp. as Customer Service Assistant 1, 64431.

-Or equivalent of Minimum Class Qualifications For Employment noted above. Knowledge of office practices & procedures; employee training & development;* public relations; state &/or federal laws, rules, policies & procedures applicable to inquiries, requests, complaints &/or transactions being processed; typing/keyboarding.

Skill in operation of office equipment (e.g., multi-line or single-line telephone, photocopier, facsimile machine, teletype, cash register/cash counter, adding machine); operation of personal computer or computer terminal.

Ability to define problems, collect data, establish facts & draw valid conclusions; gather, collate & classify information about data, people or things; handle sensitive inquiries, requests, complaints &/or transactions received in writing &/or by telephone, e-mail, teletype, in-person &/or other means of communication with variety of internal & external customers, some of whom may be irate; generate routine business correspondence using standard practices; prepare meaningful, concise & accurate reports; write &/or edit materials for publication or speeches to be delivered to specialized audiences & general public; establish friendly atmospheres as lead worker; work alone & cooperate with co-workers on group projects.

(*)Developed after employment.

Background Check Information **The final candidate selected for this position will be required to undergo a criminal background check as well as other investigative reviews. Criminal convictions do not necessarily preclude an applicant from consideration for a position, unless restricted under state or federal law or federal restrictions. An individual assessment of an applicants prior criminal convictions will be made before excluding an applicant from consideration.**