4 service dispatcher Jobs in fort myers, fl
Guardian Fleet Services is Hiring a Dispatcher/Customer Service Near Fort Myers, FL
- Provide customer service excellence with each and every call.
- Politely answer emergency and non-emergency calls and document important information.
- Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
- Operate and manage a multi-line telephone console system.
- Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.
- Prioritize and organize calls according to urgency.
- Providing customers with pricing information and respond to any queries they may have.
- Maintain records and Process customer payments.
- Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.
- Other duties as assigned.
- High School Diploma or Equivalent
- Excellent communication and interpersonal skills.
- Ability to answer multiple phone calls in a busy setting.
- Ability to have a professional demeaner and phone etiquette.
- Ability to address problems and requests by transmitting information or providing solutions to the team.
- Ability to read and write in English.
- Accurate data entry.
- Computer literate.
- Knowledge of Tow book software a plus!
- Ability to work Days, Nights and Weekends
- Two medical plans
- Two dental plans
- Vision
- Employer paid Life and AD&D
- Voluntary Insurance plans
- 401(k) Plan
- Short Term Disability
- Long Term Disability
- Holiday Pay
- PTO
- Employee Assistance Program
- Sign on Bonus
- Employee Referral Bonus
Job Summary
Full Time
$38k-51k (estimate)
03/24/2024
05/23/2024
guardianofthehighways.com
Palm Beach Gardens, FL
<25
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