• *** MULTIPLE OPENINGS AND FAST HIRING!!! ***
• Well established company founded in 1889!
• Fortune 500 Company!
• Fortune 100 ‘Best Company to Work For’, for many years!
• Opportunities for contract to direct full-time hire!
• Awesome career advancement and training opportunities!
• Be recognized for your hard work and contributions!
• Award winning work culture!
• Excellent work / life balance!
• Exceptional comprehensive benefits for full time employees!

What you will be doing:

• Overseeing, developing, coordinating and administering internal training programs for Vacation Ownership Services division employees
• Translating business requirements into system definitions and solutions
• Resolving system problems to ensure customer processes run smoothly
• Documenting business processes, training procedures, standard operation procedures and project status
• Identifying training needs, standardizing training initiatives, and tracking and reporting on training success
• Setting a positive example to others relative to professionalism and the respect of others
• Gathering information and data on business process and procedures
• Identifying problem or process issues and inefficiencies, researching alternatives, contributing to presentations, testing to confirm, and participating in implementing solutions for defined business processes
• Working with business partners to create documentation of business processes, training procedures, and standard operating procedures
• Generating/monitoring standard reports and reviewing and auditing information
• Assisting in coordinating, conducting or facilitating general and specific training programs for organization employees
• Assisting in preparing training plans relevant to the material
• Keeping records and gathering information from course evaluations and suggesting improvements
• Delivering established training courses
• Providing orientation and onboarding training to new division employees
• Traveling to other locations to assess needs, deliver trainings and/or perform other business needs
• Performing after-hours/weekend testing of system enhancements and fixes
• Monitoring the shared email inbox to assist system users with inquiries, requests and/or issues
• Gathering information on business objectives from management, determining training needs, and recommending solutions
• Actively participating in the design of training/instructional materials including web publications, policy and procedure manuals and client-specific guidelines

Experience you will need:

• Analytical skills
• Ability to interview, formulate questions
• Data management skills
• Basic knowledge of general business environment/operation and general cost benefit awareness
• Good written and verbal communication skills in order to define parameters to meet business requirements
• Standard MS skill set
• 1-3 years of directly related experience
• Bachelor’s degree is highly desirable