We love all our X-tras! What’s in it for you?

• Career Development – Our Training Manager has created a learning program foundation for the company that will allow Team Members to explore their potential and achieve their career goals.
• Investing in You – We invest in our team members so they can reach their financial independence – Smart Dollar is a Step-By-Step Plan that helps our team members Eliminate Debt, Save for Emergencies, and Retire with Confidence
• Team Building – We bring our Team Members together when we can to strengthen the team, build relationships and have fun! We even have a family company picnic and a holiday party
•  Benefits - And of course all of our wonderful benefits: 
• Medical, dental and vision 
• 401K (with company matching) 
• Paid time off and so much more! 

Location: Onsite at our office in Sioux Falls

What your day looks like:

• Receive incoming calls and complete account follow-up
• Receive inquiries, concerns, or complaints related to patient accounts from patients, insurance carriers, employers, etc.
• Counsel patients regarding obligations related to account balances
• Review explanations of benefits for correct adjudication and payment according to applicable managed care contract terms and reimbursement
• Apply payments and adjustments to patient accounts as appropriate
• Review and update patient and insurance demographics as appropriate
• Maintain current understanding of applicable coding guidelines, state and federal regulations, and managed care guidelines
• Responsible for notifying management of any trends or denials
• Basic understanding of CPT, ICD-9, and HCPCS coding
• Responsible for resolution and appropriate refunding of credit balances. Includes working credit balance reports as needed
• Assist with training for new and established employees
• Other duties as assigned

Education and Experience:

• High school diploma or equivalent 

Preferred: 

• Prior phone experience 
• One year of customer service experience
• One year of experience in physician office 

Every team member exhibits our core values:

• Team first
• Lift others up
• Share openly
• Set and crush goals
• Delight the client