Job Title: Information Technology (IT) Intern
Reports To: Information Technology (IT) Director
Time Status: Part time, 20 hours per week
FLSA Status: Non-Exempt
Salary Range: Hourly Rate of $20.00
Classification: Intern
SUMMARY
Under supervision of the Information Technology Director or delegated technical staff, the Information Technology Intern will assist Information Technology staff to perform basic level work.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:
Any one position may not include all of the listed duties, nor do all of the listed examples include
all tasks that may be found in positions within this classification.
Assist with help desk calls, scheduling, and tickets.
Basic end-user support to prevent customer service delays for basic technical issues.
Under IT staff guidance, perform computer imaging, staging and installation.
Assist in the maintenance of IT standards and documentation.
Under the guidance of IT staff, inventory technology equipment and software.
Field work and interacting with customers.
Perform other duties as assigned.
QUALIFICATIONS and SKILLS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Committed to the Core Values of the church.
Ability to maintain sensitive confidential church information.
Ability to work independently, without direct supervision, as well as work cohesively within a team environment.
Strong computer and time management skills.
Flexibility to work outside traditional work hours.
Demonstrated teamwork and customer service skills.
Ability to meet tight deadlines, perform multiple tasks, and work well under pressure.
Be organized and structured with work orders, schedule work orders in a timely manner.
Follow verbal and written plans and technical instructions with minimal supervision and
guidance.
Prioritize projects and services to minimize user interruption and down time.
Employ a customer service approach and present information about technical issues.
Establish and maintain cooperative and effective working relationships with others.
Meet schedules and timelines.
Maintain confidentiality of sensitive and privileged information.
Ability to work effectively managing multiple tasks and participants in a stress-related environment with ability to work in a team environment.
Ability to communicate clearly and concisely, both orally and in writing
Appropriate English usage, grammar, spelling, punctuation, and vocabulary.
High attention to detail and accuracy with complete follow through.
Excellent organizational, project management, data entry, interpersonal, intrapersonal and communication skills.
Ability to operate computer systems and software such Microsoft Word, Excel, Power Point, Outlook and Internet, and other HRIM software systems.
Knowledge of basic technical skills and aptitude to learn technology to help support GBC/GCA staff, students, and families.
SUPERVISORY RESPONSIBILITIES
None
EDUCATION and/or EXPERIENCE
Interest or demonstrated experience with computer hardware or software.
High school diploma or equivalent.
CERTIFICATES, LICENSES, REGISTRATIONS
The selected candidate must possess a valid social security number, valid drivers license and a current working home/cell telephone with a number that can be accessed by management personnel for business contact purposes.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
While performing the duties of this job, the employee may regularly be required to sit, stand, or walk for extended periods of time.
The employee may be required to periodically lift and/or move up to 25 pounds.
WORK ENVIRONMENT
The work environment characteristics described herein are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
CONCLUSION
The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. This is not an all-inclusive list of responsibilities, duties, and skills required of personnel. Further, this job description is not intended to limit or in any way modify the right of any supervisor to assign, direct, and amend the work of any employee under his/her supervision. I understand that employment is at the will of the employer and either the employer or the employee may terminate the employment with or without cause at any time.