Key Responsibilities

· Determine individual and family eligibility for our Client’s care programs.

· Assist in coordinating and communicating schedules to internal/external Clients.

· Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.

· Timely management of casework, including proper documentation and case resolution.

· Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately.

· Work efficiently / effectively in multiple databases to extract information.

· Attend workgroup meetings and participate in discussions.

· Assist leadership team, as necessary.

Requirements and Skills

· Must have a bachelor’s or associate degree.

· A background in Paralegal studies is a plus.

· Work experience in a Legal environment a plus.

· Customer service or call center experience a plus.

· Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).

· Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.

· Excellent verbal and written communications skills.

· Keen attention to detail and adherence to deadlines.

· Strong time management, note-taking, email organization, and distribution skills.

· Critical thinking and problem-solving skills.

Job Type: Contract

Salary: $17.00 - $21.42 per hour

Expected hours: 37.5 per week

Experience level:

• 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Education:

• Associate (Required)

Experience:

• Customer service: 1 year (Preferred)
• Call center: 1 year (Preferred)
• Clerical: 1 year (Preferred)

Ability to Commute:

• Nashville, TN 37243 (Preferred)

Ability to Relocate:

• Nashville, TN 37243: Relocate before starting work (Preferred)

Work Location: In person