As a Customer Experience Specialist, you'll build exceptional customer relationships and provide open and transparent communication. Our main goal is to make sure a purchase with Yardbird is the best and simplest option from start to finish. In this role, you'll be fully knowledgeable about the Yardbird product and story, ready to help all customers with any questions and requests. If you show an interest and aptitude for managing others, the full-time role has the potential to develop into a leadership role within the department.
What you'll do

• Be friendly and helpful while engaging with customers via phone, live chat, email, social media or in person
• Serve as an expert on all things patio furniture by providing accurate, up-to-date information including, product features, pricing, delivery, warranties and returns
• Work closely with our delivery, operations and showroom teams to monitor the scheduling of deliveries to ensure customer satisfaction
• Guide and work with your fellow team members to achieve customer success in every interaction
• Help find new ideas and methods to exceed customer expectations as a company

Basic qualifications

• Previous work experience in customer support, client services, sales, or a related field
• Strong written and verbal communication and interpersonal skills
• Basic proficiency with Microsoft Office Suite
• Excellent time management skills and ability to multitask

Preferred qualifications

• 1 year of customer support, client services, sales or a related field
• Skilled at running multiple computer systems/windows simultaneously
• Intermediate proficiency with Microsoft Office Suite

What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

About us
At Yardbird, we're a group of hard-working, passionate individuals disrupting the outdoor furniture industry. Our retail showrooms help our customers elevate their outdoor living spaces with high-quality, sustainable products.
As part of Best Buy Co. Inc., our culture is built on deeply supporting and valuing our amazing employees. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.