The Computer Repair Agent is responsible for troubleshooting and performing repairs on desktops, laptops, and tablets at Geek Squad City (GSC). This role requires strong change management and organizational skills. Our agents adjust priorities based on business needs. Additionally, they replace and repair product components including motherboards, LCD screens, network adaptors, USB ports, optical drives, keyboards, touchpads, and accessories.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
• Diagnoses and troubleshoots products for repair.
• Completes routine functionality and quality testing on all products.
• Documents repair work and client communication for each unit.
• Partners with leadership to manage work-in-process (WIP) repairs.
• Answers their client's questions regarding cost, product installation, operation, and issue prevention.
• Tracks units along with corresponding parts to ensure client satisfaction and inventory integrity.
• Stays up to date with company-provided vendor certifications and trainings as required.

Basic Qualifications

• Able to stand and sit for long periods of time
• Able to work in a fast-paced environment while remaining organized
• Able to lift up to 25 pounds with or without accommodation
• Able to multitask and demonstrate strong attention to detail
• 6 months of experience diagnosing, troubleshooting, and repairing technology products

Preferred Qualifications

• Consumer Electronics Manufacturer Repair Certification
• 6 months of experience using Microsoft Office Suite
• 6 months of experience using proprietary systems or inventory-related systems

Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.