• Great guests in a friendly and courteous manner
• Create positive customer relations 
• Maintain a friendly and helpful attitude to ensure that participants have a safe and enjoyable experience 
• Ensure guests read COVID-19 information
• Provide information about off-road vehicles (side-by-side and ATV),thedriving experience, ride-a-longs,etc., including customer promotions
• Ensure guests wear masks, gloves, and sanitize hands before their driving experience
• Disinfect helmet with spray, place on dryer rack and place in helmet room practicing enhanced disinfecting
• Wash towels as needed
• When coaching:
  • Assist with briefing guests for their experience on how to drive theoff-road vehicles (side-by-side and ATV)and coach them during their experience
  • Upsell guests to purchaseadditional driving experiences when needed with same and different cars and trucks
  • At the end of the day, pull and fuel vehicles, clean off-road vehicles practicing enhanced disinfecting techniques(inside and outside) and then park in their appropriate spot.
• When Briefing:
  • Follow provided briefing script and inform guests of tour route, driving technique, and speed limits
  • Answer and discuss any guest concerns regarding the safety of the tour, side-by-sides, and ATV’s
  • Practice enhanced disinfecting to include hand washing, cleaning seats, chairs, reading materials, clip boards and pens
  • All other duties as assigned

Qualifications

• MUST be over the age of 25 MUST be able to ride a side-by-side and ATV with the ability to look backwards and talking on the radio 
• MUST be able to remain calm under pressure 
• MUST keep the safety of guests at the forefront of operations, both during transit and on tour
• MUST be able to communicate clearly with guests and company using text message, phone call, etc. 
• Can drive a 15-passenger van 
• MUST be able to change a flat tire 
• Valid driver license with CDL (Commercial Driver s License) Class A endorsement required (to drive trucks for OHV transportation) (preferred) 
• 3-year clean NDR (required)
• CPR Certification (can be done post-hire)
• AED Certification (can be done post-hire)
• Previous ATV tour/trail guide experience (strongly preferred) 
• MUST be able to pass criminal background check and drug test and no history of active drug and/or alcohol use 
• MUST have the ability to work in the heat or cold for extended periods of time 
• MUST have the ability to multitask between paperwork, email communication, cell phone communication, and computer tablet usage 
• MUST have the ability to deal with physical demands of the position 
• MUST be willing to work flexible hours including holidays 
• Must be able to lift 75 pounds
• First aid knowledge preferred (but not required)

Knowledge, Skills, and Abilities

• Ability to work in teams and independently 
• Excellent communication skills 
• Excellent customer relations skills 
• Excellent instructional skills 
• Good organizational skills 
• Working knowledge of terrain, environment, and local area 
• Working knowledge of relevant legislation 
• Ability to enforce company policies in a professional manner
• Ability to use Desktop computer with an advanced knowledge of Office365, specifically with Excel spreadsheet creation, use of formulas and pivot tables, internet navigation
• Advanced knowledge in the use of iPads or other tablet technology

Required Education and Experience

• High school diploma or GED (General Education Development)
• Valid Driver’s License
• Two years of off-road driving experience