Dispatcher – Mobile Crisis

Position Summary:

Exodus Recovery, Inc (Exodus) dispatchers will be coordinating flow for Unarmed Model of Crisis Response (UMCR) teams, who respond to non-violent calls that may have a social services impact including but not limited to (a) mental health, (b) substance abuse, (c) suicide threat, (d) behavioral distress, (e) conflict resolution, and (f) welfare checks.

The Dispatcher manages multiple methods of communication including phone, radio, on-screen alerts, and direct messaging. Dispatchers establish priorities and handle several emergencies simultaneously with high level of accuracy. This role prioritizes requests for services based on the acuity and dispatches teams in accordance with established procedures. Dispatchers will also track and prioritize multiple calls and the status of teams. Dispatchers coordinate emergencies with local, state, and federal law enforcement, fire, and EMS authorities in accordance with established program procedures.

Preference will be given to candidates with experience in non-emergency dispatch, EMT dispatch, or public safety dispatch. Other relevant experience includes crisis helplines, non-emergency transport, EMT experience, mental healthcare experience.

Candidates fluent in Spanish highly desirable.

Note: This program operates 24-hours per day, 7 days per week, including all holidays.

Requirements:

• High school diploma or equivalent
• Any combination of education and/or experience and training that would likely provide the required knowledge and abilities
• Strong oral and written communication skills and computer/software skills
• Efficient typing skills
• Ability to assess and document calls thoroughly, accurately, and quickly
• Ability to work independently with little supervision and show mature judgment
• Strong verbal and written communication skills

Preferred:

• Bilingual candidates preferred
• Dispatch experience highly desirable (preference for EMT or public safety dispatch)
• Experience in the public safety field highly desirable
• Associates or bachelor’s degree in a related field
• Healthcare experience or structured dispatching role
• Experience in a mental health care environment

Physical Demands:

• Subjected to varying and unpredictable situations including emergency or crisis situations, and occasionally subjected to irregular hours
• Prolonged sitting and considerable standing/walking
• Ability to operate office equipment, a cell phone, push-to-talk radio, tablet, etc.
• Regular periods of stress based upon emergent incidents or pressure due to multiple calls and inquiries

Job Types: Full-time, Part-time

Pay: $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift

Application Question(s):

• Do you have a familial or close relationship with a current Exodus employee? If yes, please tell us the employee’s name.

Education:

• High school or equivalent (Preferred)

Work Location: In person