Why Exela?

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

Job Title: Service Delivery Manager II

Exela is currently seeking a full time Service Delivery Manager (Production Print) who is customer service and career-minded; and, who are able to work in a fast paced production environment.

The Print Manager is responsible for the production team attaining established business objectives, e.g., budget (expense and capital), production schedule, quality, and resource utilization (physical and human). This position guides work team planning and decision making to achieve a high level of productivity and efficiency. 24 hour 6 day a week operation.

Position Type: Full Time, Regular

Shift: TBD

Pay: $55,000 to $60,000 Per Year dependent upon experience, skills and job related knowledge

Job Summary: Service Delivery Manager II (Production Print)

Essential Functions & Responsibilities:

• Minimum 2 years management experience preferred within a digital print production environment offering high volume print-to-mail services, including production skills applied to a customer service environment, preferred.
• Ability to deliver training, provide coaching and developmental feedback
• Knowledge of OCE, Canon, Konica, Troy Micr digital equipment preferred
• Experience with scanning, coding, OCR, data entry, quality control and technical knowledge of various support software and ability to understand the technologies available within the industry, preferred

Key Skills:

• Must be proficient in MS Office Suite. Able to quickly learn proprietary software systems and databases.
• Excellent time management and communication skills
• Minimum 1 year of experience in a customer service environment preferred
• Proven leadership ability and Goal Oriented

Minimum Qualifications:

• Minimum 2 years management experience preferred within a digital print production environment offering high volume print-to-mail services, including production skills applied to a customer service environment, preferred
• Ability to deliver training, provide coaching and developmental feedback

Pay Disclosure:

"The pay range for this position starts at $55,000 to $60,000 per year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.

Exela endeavors to make www.exelatech.com accessible to any and all users. If you need assistance completing the application process, please contact us at recruitingsupport@exelatech.com.

Veterans

Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.

Pay Transparency Nondiscrimination Provision:

Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. #2PRIORITY

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Compensation package:

• Bonus opportunities
• Employee stock purchase plan

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Suite 3 Phoenix, AZ 85040: Relocate before starting work (Required)

Work Location: In person