Why Exela?

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

Job Title: Office Clerk

Position Type: Full time – Regular

Shift: 9:30 am - 5:30 pm

Pay: $19/hour

Job Summary: We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Essential Functions & Responsibilities:

• Restocking office supplies, kitchens and cafes
• Responding to office emails
• Completing daily floor walks
• Helping clients with office questions
• Refilling office snacks
• Operate mailing, print or scanning equipment
• Shipping & Receiving
• Sort and deliver accountable mail
• Help resolve customer concerns/issues
• Prepare printed documents
• Batches documents
• Keys data from source documents in a timely and efficient manner
• Performs acceptable volume of work in timely, efficient and accurate manner and in order of scheduled priorities to meet or exceed client expectations of processing schedule
• Performs verification duties as required
• Keys correcting entries as indicated by verification or other warning
• May trouble shoot data problems
• May operate peripheral equipment
• May assist in development of production formats and keying procedures
• Produce, format and edit .pdf files, letters, reports and other documents in Adobe, Microsoft and other firm applications
• Demonstrates high levels of safety awareness and notifies supervisor of potential hazards
• Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
• Maintain all logs and reporting documentation
• Participate in cross-training
• Support various special projects from start to finish upon request and perform other duties as assigned.
• Follows the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers
• Performs other duties as required

Key Skills:

• Self-motivated, detail oriented, ownership/pride in work
• Ability to think on their feet, problem solver
• Partnership in providing excellent customer experience; Office or corporate environment a plus; social/corporate etiquette
• Hospitality experience
• Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)
• Experience running mail posting equipment a plus
• Willingness and availability to work additional hours if assigned
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy
• Ability to read, write and speak English
• Ability to learn various other programs and applications as necessary and/or required
• High energy level with excellent interpersonal skills, positive attitude, professional presence and exceptional customer service.
• Required to work at computer for long periods
• Required to regularly sit, talk or hear
• Required to possess close vision and ability to focus

Minimum Qualifications:

• 18 Years of Age or Older
• High School Diploma or GED
• Minimum of 6 months customer service related experience
• Proficiency in reading, writing, and speaking English.
• Close vision and ability to focus are necessary for performing tasks accurately.

Physical Requirements:

• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.
• Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.

Prior Helpful Experience May Include:

• Familiarity with office equipment and procedures
• Previous experience with data entry is advantageous.

Pay Disclosure:

"The pay range for this position is $19/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.

Exela endeavors to make www.exelatech.com accessible to any and all users. If you need assistance completing the application process, please contact us at recruitingsupport@exelatech.com.

Veterans

Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.

Pay Transparency Nondiscrimination Provision:

Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person