Why Exela?

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

Job Title: Mailing Services Manager 29295

Position Type: Full Time, Regular

Shift: M-F 7:00am-3:30pm

Pay: $70,000

Special Requirement: Mail Services, Management Experience

Job Summary:

As a Mailing Services Manager, you will be responsible for overseeing the end-to-end delivery of services to our clients, ensuring high levels of customer satisfaction and operational excellence. You will lead a team of service delivery professionals, manage client relationships, and drive continuous improvement initiatives to optimize service delivery processes and outcomes. This role requires strong leadership skills, strategic thinking, and a deep understanding of service management principles.

Essential Functions & Responsibilities:

• Act as the primary point of contact for assigned clients, building strong relationships and understanding their business needs, objectives, and expectations.
• Lead a team of service delivery professionals, providing direction, guidance, and support to ensure effective service delivery and client satisfaction.
• Develop and implement service delivery strategies, plans, and roadmaps aligned with client requirements and organizational objectives.
• Define and monitor key performance indicators (KPIs), service level agreements (SLAs), and operational metrics to measure service performance and drive continuous improvement.
• Conduct regular service reviews and meetings with clients to review performance metrics, address issues, and identify opportunities for service enhancements.
• Collaborate with internal stakeholders, including operations, technical support, and project management teams, to ensure seamless delivery of services and resolution of client issues.
• Manage service delivery projects and initiatives, including service transitions, upgrades, and expansions, ensuring timely delivery and adherence to quality standards.
• Identify risks and issues impacting service delivery and develop mitigation plans to minimize disruptions and ensure business continuity.
• Drive process improvements and optimization initiatives to enhance service delivery efficiency, effectiveness, and scalability.
• Prepare and present regular reports, updates, and dashboards to senior management and clients, summarizing service performance, achievements, and areas for improvement.
• Stay abreast of industry trends, emerging technologies, and best practices in service management, incorporating relevant insights into service delivery strategies and processes.
• Foster a culture of customer focus, accountability, and continuous improvement within the service delivery organization, driving employee engagement and satisfaction.

Key Skills:

• Administrative - Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner. Ensures adherence to company policies and guidelines, safety & security procedures
• Ability to deliver training, provide coaching and developmental feedback
• Strong analytical and problem-solving skills
• Mail Services experience preferred
• Knowledge of USPS rules and regulations preferred
• Knowledge of USPS rates (presort, first class and other classes of mail) preferred
• Minimum 5 years’ experience in a customer service environment preferred
• Experience with postal mailing equipment, knowledge of various support software and ability to understand the technologies available within the industry, preferred

Minimum Qualifications:

• Minimum of 3-5 years of experience in Personnel Management.
• Proven track record of successfully managing client relationships and delivering services to meet client expectations and SLAs.
• Strong leadership and management skills, with the ability to inspire and motivate teams to achieve excellence and drive results.
• Excellent communication and interpersonal skills, with the ability to effectively interact with clients, colleagues, and stakeholders at all levels.
• Strong problem-solving skills and analytical abilities, with the ability to analyze complex issues, identify root causes, and develop effective solutions.
• Ability to prioritize tasks, manage multiple projects simultaneously, and thrive in a fast-paced, dynamic environment.
• Commitment to delivering exceptional service quality, driving continuous improvement, and exceeding client expectations.

Prior Helpful Experience May Include:

Mail Services Manager, Mailroom Manager, USPS Manager

Pay Disclosure:

"The salary range for this position starts at $70,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.

Exela endeavors to make www.exelatech.com accessible to any and all users. If you need assistance completing the application process, please contact us at recruitingsupport@exelatech.com.

Veterans

Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.

Pay Transparency Nondiscrimination Provision:

Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Overtime

Education:

• Bachelor's (Preferred)

Experience:

• Mailroom: 2 years (Required)
• Management: 2 years (Required)

Work Location: In person