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The Owner Services Tactical Supervisor is responsible to the Director, Owner Services for monitoring and managing service disruptions to Owners. The Owner Services Tactical Supervisor is responsible for injecting experience into the Owner Service operations of the day including proactively briefing OS teams on events that may impact operations, and service recoveries. The Owner Services Tactical Supervisor conducts employee check-ins and annual performance evaluations, provides call quality and email standards coaching, manages training, manages payroll and ensures budget compliance.This position is responsible for monitoring and ensuring accurate and timely communication with the Owner Service team(s) during service disruptions, and ensuring the proper documentation is complete and accurate. This position includes occasional performance of the duties of the Director, Owner Services on a fill-in basis.
Benefits Package:
EJM offers a full complement of attractive benefits to our team members, including company-paid Medical, Dental, Vision and Short-Term Disability insurance.
Additional benefits include:
* Generous 401(k) company match - EJM will match 61% of your contributions
* Company-paid life insurance
* Flexible Spending Account (FSA)
* Prescription Drug Benefit Plan
* Three (3) plus weeks of paid time off - accrued on first day of employment
Executive Jet Management is an equal opportunity employer
To ensure a safe environment, we conduct pre-employment drug screening and background checks
Full Time
Transportation
$92k-129k (estimate)
03/23/2024
05/11/2024
executivejetmanagement.com
CINCINNATI, OH
500 - 1,000
1977
ROBERT MOLSBERGEN
$50M - $200M
Transportation
Executive Jet Management has devoted over 40 years to perfecting every aspect of private aircraft management and charter services for today's sophisticated aircraft owner, flight department, and flyer. Today, EJM is the largest aircraft management and charter company in the world, and our name is synonymous with principles deeply rooted in safety, security, and exceptional service. EJM has been voted as a top charter service by Professional Pilot and Robb Report magazines. We maintain an exemplary safety record and have attained the highest rating available from every outside auditing agency i...ncluding achieving ACSF Certification, ARGUS Platinum rating, IS-BAO Certification, and Wyvern Wingman Certification.
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