ESSENTIAL FUNCTIONS:
Quality Control Specialist I
Compliance: 50%

• Coordinate real estate tax delinquency reporting and follow-up for resolution with lending officers and customers.
• Compile and distribute property tax reports and resolve any inquires or disputes regarding property tax information.
• Perform real estate secured loan review to ensure compliance with all Federal and State regulations
• Perform compliance review and verification for new loans, renewals or modifications with regards to HMDA and CRA reporting and regulations.
• Review Flood Insurance determination and documentation
• Perform compliance review for new loans, renewals or modification with regards to flood regulations and compliance.
• Perform upload of HMDA and CRA data from core system to Centrex and review data for exceptions.

Quality Control: 40%

• Audit daily all loans booked or modified within system. Identify all errors requiring correction.
• Communicate all errors to applicable loan servicing personnel. Ensure corrections are completed as intended and within required time frame.
• Prepare demands and collateral releases for compliance with established bank policies and procedures.
• Coordinate the release of collateral for secured guaranties.
• Process paid loans by preparing and mailing paid off letter including refund of overpayments
• Organize and maintain physical files in file room
• Organize and maintain digital files in department G drive

Quality Control Specialist II
Perform the duties listed above with the addition of the following:
Compliance: 60%

• Complete and distribute monthly and quarterly American Bankers Association (ABA) reports.
• Develop and present training to ensure compliance with regulatory changes and ensure implementation.
• Complete responses to requests for customer information including subpoenas for records, tax authority requests and law enforcement requests, etc
• Perform semi-annual flood compliance audit and report findings to LSC and Credit Administration management.

Quality Control: 30%

• Audit daily all loans booked or modified within system. Identify all errors requiring correction.
• Compile reports, histories, insurance, UCC information, etc. for audits as needed. Review and complete all insurance ticklers relating to product types that are not tracked by outside vendor.
• Review and complete all flood insurance ticklers.
• Coordinate the release of collateral for secured guaranties.
• Coordinate insurance tracking of loan portfolio with third party vendor

Quality Control Specialist I, II/Quality Control Team Lead
Non-Essential Functions: 10%

• Perform special projects and research as assigned.
• Bundle cashiers checks nightly.
• Secure customer information and file room cabinets and doors at the end of each day.
• Perform other duties as assigned.

Quality Control Team Lead
Performs all duties listed above in addition to the following:
Leadership/Advisory: 50%

• Schedule team coverage and assign team tasks to ensure service level agreements are met.
• Mentor and provide leadership and performance feedback to team members.
• Assist Loan Service Manager in recruiting, interviewing and hiring.
• Conduct regular team and coaching meetings with team members; Participate in department meetings
• Continually monitor process flow for efficiency and expediency
• Assist with special projects as necessary

SUPERVISORY RESPONISIBILITIES
Quality Control Specialist
None

SUPERVISORY RESPONISIBILITIES
Quality Control Team Lead
Quality Control Specialist

MINIMUM QUALIFICATIONS
Quality Control Specialist I, II
Core Job Specific Competencies:

• Accuracy/Quality: Achieves high standards of work processes and outcomes; completes tasks with a concern for all the details involved; monitors and checks work for precision, clarity, and completeness; produces quality results.
• Attention to Detail: Accomplishes tasks through concern for all areas involved; shows concern for all aspects of the job; accurately checks for processes and tasks and follows up in a timely manner with appropriate persons.
• Continuous Learning: Takes responsibility for own learning and development by acquiring and refining of technical and professional skills needed in job related areas; proactively seeks performance feedback and identifies approaches to improve own performance.
• Customer Service: Provides internal and external customers with the products and services that match their needs in a timely, efficient manner; follows up on customer complaints, questions, and requests.
• Dependability: Makes self available for work on a consistent and timely basis with infrequent unplanned absences; completes work in a timely manner; meets commitments with minimal oversight.
• Prioritization/Time Management: Assesses multiple tasks or issues which are competing for a limited amount of time or resources and determines the order in which each will be addressed; sets priorities, goals, and timetables to achieve maximum productivity; tracks both completed and incomplete activities.
• Product Knowledge: Demonstrates a working knowledge of the features and benefits of the products and services offered, and understands how those features benefit customers.
• Teamwork: Works cooperatively with others as part of a formal or informal team to accomplish Bank goals; respects the needs and contributions of others; contributes to and accepts consensus; subordinates own objectives to the Bank or Team.

Quality Control Team Lead

• Product Knowledge: Demonstrates proficient knowledge of features and benefits of loan products and services offered, and understands how those features benefit customers.
• Problem Solving: Develops actionable recommendations based on an understanding of trade-offs; commits to action after identifying alternative methods that are based on logical assumptions and information; takes into consideration resources, constraints, organizational values, and changing environments.
• Verbal Communication: Expresses ideas effectively in individual and group situations adjusting style and methods to meet the specific needs of the audience; attentively listens to others to gather data and paraphrase meaning to verify understanding.

Knowledge, Skills and Abilities:
Quality Control Specialist

• Basic knowledge of commercial, real estate and consumer loan documentation, methods and procedures.
• Basic knowledge of loan documentation regulatory and compliance codes and statutes.
• Knowledge of modern office administration methods and procedures.
• Skills operating a personal computer including word processing, spreadsheet and presentation software.
• Basic mathematical calculation skills.

Quality Control Team Lead

• Thorough knowledge of commercial, real estate and consumer loan documentation, methods and procedures.
• Thorough knowledge of loan documentation regulatory and compliance codes and statutes.
• Knowledge of processes relating to the perfection of collateral.
• Knowledge of modern office administration methods and procedures.
• Skills operating a personal computer including word processing, spreadsheet and presentation software.
• Advanced mathematical calculation skills.

Quality Control Specialist I, II/Quality Control Team Lead
Physical Requirements:

• Ability to stand, bend, stoop, sit, walk, twist and turn.
• Ability to lift up to 25 pounds occasionally.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors, majority of the time is spent sitting at a desk.

Education and Experience:
Quality Control Specialist I
A combination of education and experience equivalent to a high school diploma; and knowledge typically gained through a minimum of two years loan servicing, loan documentation or banking industry experience.
Quality Control Specialist II
A combination of education and experience equivalent to a high school diploma; and knowledge typically gained through a minimum of threeyears loan servicing, loan documentation or banking industry experience.
Quality Control Team Lead
A combination of education and experience equivalent to a high school diploma; and knowledge typically gained through a minimum of five years loan servicing, loan documentation or banking industry experience.

Job Type: Full-time