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Quickly troubleshooting AV systems with minimal use of BKMs
Engage external vendors for RMA replacement and out of scope maintenance
Improvise and use creative troubleshooting to work around rooms that are "hard down”
Building and maintaining IPL GC3 Files (removing and adding drivers)
Updating Extron and AMX firmware for preventative maintenance
Utilize an in-depth knowledge of the functionality of monitors, projectors and video conferencing systems
Managing and completing Quarterly Preventative Maintenance project
Creating / Resolving break / fix tickets by monitoring client ticketing system
Engaging customers' requests for meeting support
Escalating large break / fix issues and workarounds to VC Lead Technician
Manage site inventory and spares with use of database
Acting as point of contact for Level 2 technicians
Engaging VC Lead on site for large project deployments and floor renovations and escalations
This Technician will have frequent interaction with clients in-person as well as via phone, email, and IM. This candidate will be working with a dynamic team and cross-training to backfill for peer team members. Our client will challenge the candidate with additional responsibilities, assigned periodically aimed to help meet our client's needs and provide the candidate with continuous hands-on training and experience.
Skills and Qualifications:
3 years of audio / visual experience desired
Complete knowledge of live sound signal flow
Must be able to troubleshoot integrated audio systems (Clearone), track and update wireless microphone frequencies, group and channel spreadsheet
Strong understanding AMX / Extron Control System Functionality (Master Controllers, RS-232, Touch Panels, GC3 Configuration, pull control code and touch panel files from AMX / Extron devices)
Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting
May be required to travel between sites using personal vehicle / company van
Must be able to lift up to 35 lbs. solo
May be required to walk / sit / stand / crawl / kneel for extended periods
Must have excellent customer service skills
Must have excellent written and verbal communication skills
Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows
Pay Rate Range : $26/hr. – $29/hr.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **
Full Time
$64k-86k (estimate)
05/02/2024
05/20/2024
excellgroup.com
PAMPISFORD, ENGLAND
200 - 500
1992
DEAN LEROY HILLS
<$5M