Job Summary

Provides all aspects of the daily meal service to include: menu selection, nourishment and tube feeding delivery, and tray delivery and pick up using excellent customer service skills.

Essential Job Functions

• Customer service
  • Performs excellent customer service skills when entering a nursing unit and patient room; follows PPE and patient safety guidelines as indicated
  • Handles service recovery immediately or involves supervisor as needed
  • Receives and distributes all messages in a timely manner
  • Identifies and refers patients requiring further nutrition intervention to the dietitian
• VISION® menu selection responsibilities
  • Enters patient rooms and identifies patients using established patient identifiers
  • Introduces self and menu process
  • Effectively introduces the menu selections via the spoken menu procedure
  • Successfully navigates patient meal profiles
  • Suggests alternative selections as appropriate
  • Adheres to diet order guidelines, fluid restrictions, and preferences; can effectively help patients with any diet questions or can alert dietitians for guidance
  • Encourages participation from family members when appropriate
  • Calls patients in isolation rooms for menu selections
  • Can utilize downtime procedures in emergency situations
• Delivers and collects trays to patients in a timely and courteous manner adhering to department guidelines to ensure that the patient receives the correct tray
  • Enters patient room following established guidelines
  • Offers assistance with tray set-up as per guidelines
  • Confirms that patient is satisfied with tray and has everything selected
• Prepares and delivers nourishments and tube feedings
  • Checks dates on products and stored items, notifies supervisor of expired items
  • Prepares and labels tube feedings and nourishments as per guidelines
  • Delivers tube feedings and nourishments per time needed
• Safety and sanitation regulations
  • Practices good hygiene which includes hand washing, appropriate hair restraints, and personal hygiene
  • Use gloves as required
  • Keeps work area and equipment neat and clean
• Performs other duties as assigned

Required Qualifications

• Must be 18 years of age.
• Three (3) months of experience in food service field.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

• Basic Math and Keyboard Proficiency
• Functional Skills on PC and Related Software (Microsoft Office)

• Knowledge of basic Office Equipment such as copier, fax machine, etc.

Preferred Qualifications

• Service Safe Certification

License, Certification & Clearances

• Act 34-PA Criminal Record Check from the PA State Police system

Supervisory Responsibilities

• This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between Independence Health System locations.

AAP/EEO

• Independence Health System is an Equal Opportunity Employer. It is the policy of Independence Health System to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class. Independence Health System will conform to the spirit as well as the letter of all applicable laws and regulations.
• Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below.

Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)