JOB SUMMARY:
Under the general direction of the Operations Manager/CEO, the primary responsibilities of the Quality Control Lead are to professionally and courteously greet, direct and assist clients and manage cleaning specialists and perform cleaning tasks at their assigned accounts; Perform cleaning tasks including but not limited to; trash removal; dusting; cleaning and re-stocking supplies in restrooms, break rooms, coffee centers; sweeping and mopping floors; vacuuming; window washing; replacing light bulbs; other project work/special services duties assigned.
EXPERIENCE | EDUCATION:

• High School Diploma or equivalent. Three year of supervisor experience with managing employees; general cleaning and project work/special services.

JOB REQUIREMENTS:

• Supervisory experience.
• Total knowledge of general facility cleaning.
• Knowledge of project work/special services. Carpet cleaning; stripping and waxing; buffing and burnishing; scrubbing and recoating; carpet spotting and window washing.
• Demonstrated skill and proficiency with cleaning equipment.
• Demonstrated skill and proficiency with consumable supplies.
• Total knowledge of identifying surfaces and make recommendations for proper cleaning procedures.
• Excellent conceptual thinking skills and the ability to identify and analyze complex and sensitive issues, problems and conflicts and to use independent judgment to make decisions, and to recommend and/or implement solutions.
• Customer services principles and practices.
• Ability to listen and communicate clearly, fluently and diplomatically orally and in writing in the English language; also to maintain excellent interpersonal and cooperative relationships with management, staff and clients.
• Ability to plan, organize, prioritize, and accurately follow through on work activities with time constraints and interruptions to meet deadlines as well as to work independently with a minimum amount of direction and/or supervision.
• Ability to remain flexible, resilient, calm, maintain a sense of humor and to regularly present a well-groomed, professional image.
• Ability to exhibit desirable and appropriate behavior including integrity, industriousness, sense of urgency and confidentiality and independent judgment to provide for a cohesive working environment dedicated to achieving the organizations goals.
• Ability to work effectively and respectfully with staff, managers, executives and others with a variety of working styles to achieve accountability and results using authority and influence sensitively to garner cooperation and maintain service excellence.
• Ability to work daily and effectively to balance stress of multiple projects, conflicting priorities, substantial workload, environmental ambiguity and changing plans through self-management and productive communication with the supervisor and management team.
• Ability to generate goodwill for the organization and its management among staff, clients, suppliers, referral sources, regulatory bodies, the general community and others pertinent to the business; demonstrate a strong commitment to client service and service excellence.
• Ability to meet the physical and cognitive requirements of the essential job functions.

PHYSICAL DEMANDS | WORKING CONDITIONS:

• Must be able to lift and move objects up to 30 lbs. as necessary.
• Moderate physical activities, which may include pulling, pushing, lifting, reaching, bending and repetitive movements.
• Demonstrated skill and proficiency with cleaning equipment.
• Use of cleaning products, which require the use of protective gloves and eyewear.

Safety is of the utmost importance. Cleaning Technicians must work in a way that complies with all safety regulations required
MENTAL DEMANDS:

• The job involves the ability to use independent judgment to make decisions and to recommend and/or implement solutions.
• The ability to listen and communicate clearly and to maintain positive interpersonal and cooperative relationships with co-workers, clients and management.
• The ability to plan, organize, prioritize, and accurately follow through on work activities with time constraints and interruptions to meet deadlines as well as to work independently with a minimum amount of direction and/or supervision.
• Ability to remain flexible, resilient, calm, maintain a sense of humor and to regularly present a well-groomed, professional image.

ESSENTIAL RESPONSIBILITIES:

• Responsible for specified locations and employees working in those locations.
• Perform building walk-throughs and quality control inspections.
• Train employees; assist management with organizing work schedule and assigning tasks.
• Setting deadlines and ensuring completion.
• Resolve employee problems or refer matters to manager.
• Replenish supplies.
• Understand the strategy, vision and expansion model of the organization including a basic understanding of [company name]s business; be aware of and help to enforce organizational policies and best practices procedures.
• Consistently support the general direction, initiatives and specific final decisions of the Management Team in all aspects of the business; use influence sensitively to garner cooperation of management and co-workers.
• Completing reports; accident; damage; incidents; etc.
• Generate goodwill for the organization and its management among staff, clients, suppliers, referral sources, regulatory bodies, the general community and others pertinent to the business; demonstrate a strong commitment to client service and service excellence.
• Fill in for absent employees.
• Greet, direct and assist persons who enter the office in a polite, respectful and helpful manner to ensure positive relationships. Screen and route requests to appropriate persons; Provide timely and accurate customer service support.
• Treat information acquired in the course of work confidentially and responsibly.
• Complete work to standard.
• Participate in cross-training with other positions both as necessary and as requested by the manager to ensure that the workflow is uninterrupted during absences from work. This cross-training may involve learning at least one other position; also training at least one other individual to performSupervisor work functions.