Stamford, CT, Call Center is looking to hire Temp Call Center Rep

Experience in healthcare and call centers is helpful. Knowledge of Medicare is a plus. Great phone customer service.

Day shift Monday - Friday between the hours of operation 8 am and 5 pm

Minimum 6-month assignment

The Customer Service Representative is part of the PBS Customer Service Telephone Unit that assists internal and external customers' needs or inquiries.

This employee provides direct assistance to customers with their patient business services inquiries. Serves as an advocate for the patient in explaining and resolving questions, issues, or concerns relating to their hospital accounts.

Full-time coverage of the C/S Telephone Unit to receive calls from internal and external customers with questions, issues, concerns, or complaints regarding their accounts.

The CSR researches, processes, and follows up requests promptly to resolve patient inquiries.

Analyzes and responds to customers by providing information, routing calls, taking messages, and contacting appropriate staff or Third Parties to provide complete account documentation: reimbursement analysis and resolutions.

Performs other related duties as assigned or requested to maintain a high level of service. Completes required continuous training and education, including department-specific requirements. Demonstrates professional work behavior by following Service Standards and Success factors. Complies with departmental organizational policies and procedures and adheres to external agency requirements.

Receives correspondence, reviews, and responds to or distributes it appropriately. Review documents and prepare responses to routine correspondence as directed—ice requests from attorneys, other departments, etc.

Processes online self-pay payments. Also processes credit card payments through a swipe terminal. Prepares and mails receipts to patients.

Performs confidential financial screenings to determine the patient's/guarantor's ability to pay. Sets up payment plans, refers accounts to Bad Debt Agencies, or screens patients for eligibility for the hospital's financial assistance programs.

Prepares itemized bills and copies of explanations of benefits.

Assists with refund processing and account documentation.

Documents all actions taken on an account.

Identifies and relays to management issues or trends that impact Customer Service. Makes recommendations to improve and exceed the customer's expectations.

Computer Literacy in a PC environment.

Strong organizational skills.

Excellent interpersonal, communication, and customer service skills.

Ability to handle multiple tasks in a fast-paced environment.

Fluency in Spanish is highly desirable.

High School Graduate, or equivalent. Some College or Business school training and/or two years prior equivalent experience in a business setting, preferably in Healthcare

IND1

Job Type: Temporary

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person