Position Title: Technical Documentation Specialist

FLSA Status: Exempt

Shift: Day

Work Location: On-site in Lake Mary, FL

Position Summary:

The Technical Documentation Specialist is responsible for creating, maintaining, and updating technical documentation for a variety of products and services. The ideal candidate will have experience with automated documentation tools and processes, as well as strong writing and editing skills.

Essential Duties and Responsibilities:

The essential duties of the position include the following, and other duties may be assigned:

• Create and maintain technical documentation for a variety of products and services, including user guides, installation guides, and reference manuals.
• Use automated documentation tools and processes to create and update documentation.
• Work with product managers and engineers to gather requirements and ensure that documentation is accurate and up to date.
• Proofread and edit documentation for clarity and accuracy.
• Collaborate with other documentation specialists to ensure that documentation is consistent across all products and services.
• Respond to customer inquiries about documentation.
• Participate in technical writing projects from start to finish.
• Stay up to date on industry standards and best practices for technical documentation.

Supervisory Responsibilities:

None

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor's degree in technical writing, English, or a related field. 5 years of experience in technical documentation. Strong writing and editing skills. Having experience with automated documentation tools (Chameleon, Product Fruits, Userpilot etc.) and processes that are specifically used in software companies would be considered a plus. Attention to detail and ability to meet deadlines. Ability to work independently and as part of a team.

Language Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to write moderately complex correspondence. Ability to effectively converse and present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiple and divide on all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percents.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret feedback from non-skilled technical system users to uncover the source of problems and persistence to efficiently provide solutions. Extreme attention to detail is required to ensure proper documentation of facts. Ability to adapt well in the face of workplace stressors such as customer service complaints, maintaining the security of data, competing priorities of high significance to the successful function of the department.

Computer Skills:

A significant comfort level in using accounting software and a variety of computer software programs such as Microsoft Office products, web browsers, and CRM tools.

Certificates and Licenses:

None

Travel:

This position does not require travel.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A typical, climate-controlled office environment exists. The worker is not substantially exposed to adverse environmental conditions.