ExactCare helps people with chronic conditions and multiple medications overcome daily challenges to living healthier at home. Our solutions include at-home clinical pharmacy support and an easier, safer way to manage medications. Job Details: Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. They will work in a call center environment, spending their time speaking with patients, doctors and facilities on the phone. Job duties and responsibilities will vary from fielding inbound phone calls, outbound phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to develop multiple skillsets. This is an office (or remote) based, cubicle environment, allowing the Pharmacy Technician to provide an exceptional over the phone patient experience. ExactCare provides a fast-paced, high energy environment, allowing Pharmacy Technicians to excel in many areas with a focus on phone based pharmacy work. Responsibilities Providing an exceptional customer service experience each day in a phone based environment. Answering a high volume of inbound calls from current patients and serve as an ExactCare expert to resolve their questions. Placing outbound calls to patients to create, maintain or update their medication profiles. Effectively assist with patient questions over the phone. Working through current case queues to problem solve for patient care issues. Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf. Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients Collect on patient balances when patient has an amount due Maintaining patient records with strong attention to detail and confidentiality. Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers. Accurate retrieval of all prescription information and verifying through doctor calls. Enter a high volume of data; processing prescription information with speed and accuracy. Placing welcome calls to newly on-boarded patients and establish a trusted point of contact. Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare. Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base. Other tasks as required. Skills & Abilities Comfortable working in a phone based environment. Ability to work independently Self-motivated and goal oriented Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone. Thorough drug knowledge. Pharmacy billing knowledge. Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication. Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers. Strong prioritization and organizational skills. Maintain a high degree of confidentiality. Passion to help people and enrich their lives. Ability to overcome objections Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations. Ability to exhibit ExactCare Pharmacy’s Core Values in daily work. Requirements Must be 18 years of age High school diploma /GED Prior experience in a pharmacy setting Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate Must maintain a pharmacy technician registration with State Board of Pharmacy Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time Schedule: 4 days during the week, plus Saturday (9:00 am to 5:30 pm); the scheduled weekday off is to be determined. ExactCare provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants encouraged to apply. Drug-free work environment. Must be eligible to work in this country. ExactCare and Tabula Rasa HealthCare have joined to create a leading independent pharmacy care provider that specializes in helping people with complex medical needs who are taking multiple medications and at risk for polypharmacy. Our focus is on optimizing care to reduce the risks of medication-related complications, improve adherence, and help patients stay healthier and at home. We partner with healthcare organizations, including payers, providers, and risk-bearing organizations like Program of All-Inclusive Care for the Elderly (PACE). We are a national pharmacy company, licensed to serve patients in all 50 states. Don’t see a job that fits your skills? Share your information with us, and we can reach out to you when something becomes available! Just click Introduce Yourself below or in the top-right corner of the page. Create an account with us, and you can get alerts when jobs become available that peak your interest! Click on Sign In in the top-right corner and Create Account. Once logged in, click on Job Alerts in the top-right corner to create a job alert. Visit our website to learn about ExactCare, our award-winning culture and benefits! Learn About Our Culture