Help us change lives

At Exact Sciences, we're helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

Position Overview

The Supervisor, Clinical Laboratory Quality Control works with the Quality Control, Quality Assurance, and Clinical Laboratory Leaders to coordinate, develop, and communicate the Quality Control and Quality Assurance programs of the clinical laboratory. The Supervisor, Clinical Laboratory Quality Control directs day to day quality control, monitors assay validity, works collaboratively with the Quality Assurance team to coordinate and ensure the proper execution of proficiency testing, non-conforming event tracking, including escalation, root cause analysis, risk assessments. This position collaborates with the appropriate groups and stakeholders to ensure all aspects of new tests and enhancements are appropriately executed. Additionally, they will work with all managers and supervisors to ensure workflow enhancements including IT, automation and employee suggestions are evaluated and adopted as appropriate. The Supervisor, Clinical Laboratory Quality Control is responsible for career development, mentoring and coaching of QC Team members.

Essential Duties

Include, but are not limited to, the following:

• Performs moderate, and/or highly complex analytic processes without direct supervision. Uses routine and specialized automated and non-automated laboratory procedures and/or techniques for which he/she is qualified, trained, and demonstrates competency according to established lab section operating procedures.
• Operates laboratory instruments and ensures proper functioning of laboratory equipment.
• Troubleshoots assay malfunction based on quality control metrics.
• Upkeeps the laboratory's inventory management system necessary to meet the standards of accrediting agencies and laboratory's needs to maintain TAT.
• Maintains records and reviews documentation of all aspects of the clinical laboratory.
• Performs quality control procedures as specified and maintains quality control records and documentation necessary to meet the standards of accrediting agencies.
• Assists in laboratory inspection readiness.
• Understands and assists in training employees, on an as needed basis.
• Verifies accuracy, and enters data in the laboratory computer system, along with appropriate explanatory or interpretive information.
• Validates acceptability of test results by review of quality control and all other test parameters, including instrument performance qualifications.
• Identifies the technical, instrumental and/or physiologic causes of unexpected test results and assists the Clinical Laboratory Supervisor in developing corrective action.
• Evaluates and calculates quality control statistics to assess accuracy, reproducibility, and validity of current laboratory methods.
• Monitors quality assurance and assists in data collection and preparation of QA indicators.
• Performs proficiency testing, as necessary. Handles proficiency-testing samples in the same manner as patient samples.
• Assists the Manager, Clinical Laboratory Quality and Process Improvements Manager in distributing proficiency samples, analysis, troubleshooting, and reporting of testing results.
• Meets work product output expectations.
• Responds to technical questions as necessary.
• Participates in continuing education and staff meetings. Prepares and presents continuing education programs for department personnel as requested.
• Assists in verifying competency of new and current employees.
• Instructs personnel in work team(s) on new methods and/or instruments.
• Contributes to design, research, review and writing of laboratory manuals.
• Contributes to design, research, review and writing of validations and verifications.
• Complies with safety and hazard regulations as outlined in the Clinical Laboratory Safety Manual.
• Recognizes unexpected results, errors and problems with patient tests and works collaboratively to resolve the problems.
• Identifies technical, instrumental and/or physiologic causes of unexpected test results. Assists the supervisor and Clinical Laboratory Supervisor in developing solutions to problems based on knowledge of biochemical theory/reactions, patient diagnosis and instrument performance.
• Ensures quality and timeliness of patient test results by investigating problems involving specimen collection, result reporting, and turn-around time. Interprets problems with specimens which meet the rejection criteria for unacceptable samples.
• Uses statistical methods to assess laboratory testing.
• Observes principles of data security and patient confidentiality. Maintains ethical standards in the performance of testing and in interactions with patients, co-workers and other health care professionals.
• Resolves and documents resolution of all QC results which fail lab criteria and institutes corrective action.
• Evaluates instrument/method failure and determines when back-up methods must be initiated.
• Supervises laboratory personnel as assigned.
• Implements changes as assigned in response to new technology and laboratory procedures.
• Maintains open and effective communication with personnel in work team, and with members of other teams throughout the laboratory.
• Demonstrates willingness to cooperate with team members and with cross-functional groups in the laboratory to accomplish timely and accurate testing.
• Consistent demonstration of exceptional leadership qualities, including but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future.
• Effectively manage, support, and guide your team, including, but not limited to delegating tasks and responsibilities, assess employee performance and provide helpful feedback and training opportunities.
• Demonstrates professional demeanor, in personal appearance and behavior, in all work-related interactions inside and outside of the laboratory.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company's Quality Management System policies and procedures.
• Regular and reliable attendance.
• Ability to listen and speak on the telephone and write simultaneously.
• Ability to operate telephone system and computer keyboard and mouse.
• Position requires work in normal laboratory environment. Special uniform and personal protective equipment are required while working in the laboratory.
• Ability to lift and move 20-40 pounds on an occasional basis (up to 25% of time).
• Ability to stand, walk, bend, and reach on a regular basis (standing 50% of time, sitting 50% of time).
• Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.

Minimum Qualifications

• Bachelor's Degree in Clinical Laboratory Science or Medical Technology or in the chemical or biological sciences.
• 6 years of experience to include high complexity testing in a laboratory setting.
• 2 years in a role with progressively increasing responsibilities, such as quality control, lead technologist, or technical specialist.
• Appropriate certification from one of the nationally recognized certification agencies, i.e. ASCP or state licensure that has been determined to be equivalent.
• Exceptional written and verbal English communication skills and strong attention to detail.
• Detailed understanding of statistical analysis methods and quality control metrics.
• Authorization to work in the United States without sponsorship.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications

• 1 years of laboratory supervisory experience.
• 1 years of Quality Control experience.
• 1 years of experience working with Quality Management; including strong knowledge of all laws and regulations that are required by CLIA, CAP, OSHA, New York and other related legislative and/or state health departments and organizations.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

Not ready to apply? Join our talent community and stay up to date on what's new at Exact Sciences.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Any applicant or employee may request to view applicable portions of the company's affirmative action program.

To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.