Veterinary OvernightWorkflow Manager

• High school diploma, GED, or equivalent
• BS degree in business administration or management preferred
• Associates of Applied Science in Veterinary Technology Preferred

• At least 3 year of people management experience
• Veterinary or emergency medicine experience preferred
• RVT Preferred

• Commitment to continuous education through workshops, seminars and conferences
• Ability to creatively problem solve and adapt in high pressure situations
• Strong situational awareness
• Excellent mentoring, coaching and people management skills
• Ability to understand hospital workflow
• Strong leadership skills
• De-escalation techniques
• Customer service skills
• Ability to display professionalism, tact, and diplomacy with staff members and clients at all times

• Must be able to sit and stand for long periods of time
• Must be able to work on a computer for long periods of time
• Must be able to lift and carry up to 50 lbs

• Facilitating and maintaining appropriate workflow of the hospital
• Direct and coach staff members from multiple departments on excellent job performance
• Report recurring performance concerns to appropriate supervisors
• Ensuring employee adherence to all hospital policies and procedures
• Attending regular departmental and leadership meetings as needed

• Show respect for clients, team members, and animals at all times and in all situations
• Monitoring client interactions to ensure that they are completed with the highest level of respect, professionalism, and care.
• Fielding and appropriately deescalating any client interactions that have been escalated to management.
• Fielding all staff concerns in a timely and appropriate manner
• Facilitating cooperation, teamwork, and leadership amongst the overnight staff wherever possible
• Ensuring that all clients and patients are seen and treated in an appropriate and timely manner.
• Using awareness of level of business, staff capabilities, and business needs to make appropriate workflow decisions on the spot
• Additional tasks as deemed appropriate by management
• The primary directive for this position is to standardize overnight workflow/protocols, coach and organize all staff members, elevate the hospital to its highest possible standard, and direct in person oversight and supervision of all of the overnight team

• Reports to: Practice Manager

• Matching 401(k)
• Medical/Dental/Vision/Life Insurance
• PTO
• Pet Insurance
• Employee assistance program
• Reimbursable Expenses including appropriate Tuition, Licenses, Uniform, and CE Allowances

• Nothing in this job description restricts management’s rights to assign or reassign duties and/or responsibilities at any time.