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EVO Payments, Inc. isa leading payment technology and services provider. EVO offers a number of innovative,reliable, and secure payment solutions to merchants ranging from small andmid-size enterprises to multinational companies and organizations across theglobe with offices across the Americas, Europe, and China. As a fullyintegrated merchant acquirer and payment processor in over 50 markets and 150currencies worldwide, EVO provides competitive solutions that promote businessgrowth, increase customer loyalty, and enhance data security in the markets itserves. About the role: As a Customer SupportRepresentative, you will be responsible for interacting with customers(merchants), Independent Sales Organizations, (ISO's), Independent BusinessAnalysts (IBA's), Sales Agents, Alliance Partners and vendors on behalf of EVOPayments, Inc. This position is also responsible for providing informationabout products and services, answers billing questions, researching callercomplaints, and providing Tier 1 support for equipment related inquiries. Thisposition also plays an important role in establishing and maintaining thecompany's reputation by maintaining professionalism at all times. Be a part of a team where you will: About you: What can EVO do foryou? Our people are the keyto our success. Our commitment is to build a diverse, safe, and resilientculture that evolves with the needs of our people and the communities in whichwe operate. We are dedicated to creating a workspace environment that providesa sense of purpose for our people and supports each of us to learn, develop,and reach our full potential. Our culture and values are grounded in service,integrity, diversity, teamwork, and taking ownership of our actions andreputation.
Disclaimer
The preceding positiondescription has been designed to indicate the general nature and level of workperformed by employees within this classification. It is not designed tocontain or be interpreted as a comprehensive inventory of all duties, responsibilities,and qualifications required of employees assigned to this position.
EVO Payments Inc. is an equal opportunity employer committed to the hiring,advancement, and fair treatment of individuals without regard to race, color,religion, gender, sexual preferences, age, national origin, ethnicity,disability or veteran status, or any other protected status designated byfederal, state, or local law.
Full Time
$46k-60k (estimate)
07/08/2023
05/11/2024
The job skills required for Customer Support Representative - US include Customer Service, Problem Solving, Commitment, Products and Services, Billing, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative - US. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative - US. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative - US positions, which can be used as a reference in future career path planning. As a Customer Support Representative - US, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative - US. You can explore the career advancement for a Customer Support Representative - US below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.