Animal Hospital of Waynesboro is seeking a highly-motivated Client Service Representative (CSR) to join our team!

Top applicants MUST have a positive, can-do attitude, exceptional communication & critical thinking skills, a passion for serving the needs of pet owners/clients, the stamina needed for a high-volume service environment, and the ability to work any shift (morning or evening). Applicants must answer phones, greet clients, maintain patient records, process invoices, balance daily totals, and be proficient with office equipment. Knowledge of veterinary terminology preferred and previous veterinary office experience preferred.

We are passionate about supporting our staff and are committed to your personal career development. We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve.

Benefits: We offer competitive pay along with a comprehensive benefits package, including medical, dental, vision, 401(k), short-term disability, life insurance, paid time off, and an employee pet discount.

Position Overview:

The CSR supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service tasks while supporting both the hospital and our clients, often during high stress situations.

Tasks include:

• Coordinate the flow of pets and owners in the lobby; placate owners distressed by long waits, scheduling glitches, and other problems. Identify potential emergencies in person and over the phone and schedule those appointments appropriately.
• Perform cashiering duties; process refunds, returns and credits as needed.
• Respond to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.
• Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
• Receive and distribute incoming mail; and process outgoing mail.
• Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions.
• Respond to client emails and texts; type and edit a variety of correspondence, and process faxes.
• Build a knowledge of basic veterinary medicine terminology.
• Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
• Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software

Note: Starting pay is $14/hr if no prior veterinary industry experience.

Minimum Qualifications/Requirements:

• High school diploma, GED, or equivalent combination of education and/or experience.
• Three or more years of customer service experience in a high-traffic professional service setting.
• Basic computer skills including ability to learn practice management software and use of word processing programs.
• Knowledge of general office, customer service, and records management practices.
• Ability to multitask, perform clerical work with speed and accuracy, use a multiple-line telephone system, handle cash and other forms of payment.
• Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• Some moderately physically demanding work.

No phone calls please.