Company DescriptionAt EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job DescriptionTHE POSITION:The Supervisor is responsible for the day to day operations for a team of employees including hiring, planning and directing workflow, scheduling as per program needs, performance management and team development. The Supervisor guarantees compliance with key performance indicators and contractual obligations ensuring high levels of customer and client satisfaction. Additionally, the Supervisor works with leadership to develop policies and procedures, along with recognizing and recommending operational improvements.ESSENTIAL DUTIES AND RESPONSIBILITIES:Our people leaders are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:Setting clear direction, effective plans and measurable outcomesEnsuring work is accomplished effectively by managing employee performance, work processes and other resourcesEngaging employees to maximize their discretionary effortDeveloping a pipeline of excellent talent to fill future business needsAll other duties as assigned.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.PEOPLE LEADERPeople leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:Supervise a team, promote a team environment and ensure that high quality standards are met in accordance with organization’s policies and procedures and applicable lawsOversee resolution of employee issues, evaluate, and coach performanceMonitor key performance indicators to ensure compliance with client contract and customer satisfaction.EXPECTATIONS OF THE JOB:Manage day to day operations of the teamEnsure Onboarding and training team members on all departmental policies and proceduresIdentify and execute cross training opportunitiesSchedule staff in accordance with program business needs and available site toolsCoach and develop direct reports which would include team huddles, and 1:1Serve as a point of escalation for any customer complaints that require higher level of expertiseInterface with clients regarding operational performance as per program set up/needsContinually evaluate the efficiency, productivity and accuracy of the team and make improvements to attain high levels of achievement in each areaPromote and implement effective teamwork within all levels and areas of the organizationAdapt to a fast paced, dynamic environment, maintain confidential information, make independent decisions and meet deadlinesAct as a backup for the teamThe above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.An individual in this position must be able to successfully perform the expectations listed above.PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:The requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.This is a largely sedentary role. While performing the essential functions of this job the employee is regularly required to stand and/or sit for long period of time (up to 90%). Additionally they are regularly required to talk or hear, type and engage in repetitive motion, reach and grasp; occasionally required to lift and/or move up to 25 pounds. The employee is intermittently required to stoop or crouch; push or pull; or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.This role requires mental alertness. The employee must regularly communicate both verbally and written; concentrate on tasks; and remember and observe details. The employee must frequently adjust to changes; handle stress and emotions; and think analytically.This job operates in a professional office environment. This role routinely uses standard office equipment.The noise level in the work environment is usually moderate, with frequent interruptions and multiple demands.EVERSANA is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.QualificationsMINIMUM KNOWLEDGE, SKILLS AND ABILITIES:The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.GED/High School Diploma and 10 years’ experience or Associate’s Degree and 8 years’ experienceDemonstrated proficiency in Microsoft Word, Excel, Outlook, and PowerPointExperience with managed care, prescription benefits, medical billing, reimbursement and/or pharmacyStrong written and verbal communicationsAdvanced problem solving skills with the ability to perform detail-oriented work accurately,Experience resolving challenging customer relation issues in a professional mannerAbility to work with multiple stakeholders in a fast paced environmentCapable of working flexible hours based on the needs of the businessPREFERRED QUALIFICATIONS:Bachelor’s Degree - Study in Life Sciences, Pharmacy, or Business related disciplineExperience with managed care, prescription benefits, reimbursement, medical billing and/or pharmacyPrevious supervisory experienceAdditional InformationOUR CULTURAL BELIEFS:Patient Minded I act with the patient’s best interest in mind.Client Delight I own every client experience and its impact on results.Take Action I am empowered and empower others to act now.Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results.Communication Matters I speak up to create transparent, thoughtful and timely dialogueEmbrace Diversity I create an environment of awareness and respect.Always Innovate I am bold and creative in everything I do.From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.Follow us on LinkedIn | Twitter