Field Service Technician - Casino Gaming/ATM's - Springfield, MA

Department: Field Service

Employment Type: Full Time

Location: Boston, Massachusetts

Reporting To: Field Services Supervisor

Description

Key Responsibilities

• Keep a smile on our customer’s faces with first-rate customer service.
• Put in, change around, fix, and/or run updates on Everi products on location at casinos.
• Check in with our customers and our devices to ensure they are running smoothly, see if there are any issues, what those issues might be, and fix problems that arise for our products. Training and other support will be provided, as needed.

Skills, Knowledge and Expertise

• High School Diploma or GED.
• Maintain a Gaming License (Gaming License requirements will vary depending on location. Upon hire, Everi internal team members will assist with application, payment, and renewal).
• Help obtained and paid for and/or renewed by Everi upon being selected for the position).
• Ability to take occasional on-call shifts and may need to work overtime, weekends, evenings, and holidays as needed.
• Ambitious and motivated individual who loves to learn and is comfortable working independently (following the training period), while being part of a cohesive team.
• Basic understanding of Excel for data entry and paperwork completion.

• Hardware/network/technical experience is a plus!

Benefits

• Medical, Dental, Vision, 401k with company match, life insurance, parental leave, adoption assistance, pet insurance, gym reimbursement, and so much more! 
• Embrace a healthier work-life balance with Discretionary Time Off (DTO), bidding farewell to traditional banking hours and hello to preventing burnout while enhancing productivity.