POSITION SUMMARY: Courtesy Officer provides security and/or assists residents, families and guests with the familiarity of the campus services. The Courtesy Officer responds to emergency calls, performs security checks on the hour and coordinates the locking down and unlocking of the buildings under the supervision of the Director of Facility Services.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Represents the campus in a positive manner while creating an environment that fosters respect and courtesy for residents and employees alike. Works within the campus programs to encourage and promote safety and the well-being of all residents and employees.

2. Upholds the campus’s Mission Statement.

3. Maintains HIPAA standards and regards all medical or healthcare information pertaining to residents and employees as confidential.

4. Performs security checks throughout buildings, home lots and campus streets once every hour. Logs any suspicious or unusual occurrences.

5. Responds with or without healthcare staff to emergency calls in homes and apartments.

6. Locks building down and unlocks buildings at the appropriate times.

7. Performs maintenance jobs as needed.

8. Accompanies employees and residents (if requested) to the parking lot after sundown.

9. Approaches and questions any visitors to the campus after hours.

10. Greets and directs any emergency personnel to the emergency situation (fire department, police officers, EMT’s, etc.).

11. Implements the prescribed lighting program inside and outside the buildings. Insures that all exterior lights are operational.

12. Gather trash from the campus buildings and dispose in a dumpster: Roll trash cans that weigh approximately 30lbs each from the campus buildings to a pick-up truck; load the trash cans on a pickup truck with a mechanical lift; drive the pickup truck loaded with trash cans to the loading dock; use a mechanical lift to dump the trash cans into the dumpster.

OTHER DUTIES AND RESPONSIBILITIES:

1. Travels occasionally for training sessions, continuing education opportunities, emergency situations, and other company functions.

2. Responsible for knowledge of fire and safety procedures including those involving blood-borne pathogens.

3. Remains in proper uniform at all times and maintains a high standard of appearance.

4. Completes any maintenance work orders in a timely manner (if required).

5. Maintains excellent resident and employee relations. Handles complaints and recommendations constructively.

6. Answers switchboard when needed and greets people at the front desk.

7. Attends employee in-services as required.

8. Is available for on-call situations on a regular rotating and emergency basis.

9. Monitors all emergency and safety equipment.

10. Accepts other duties as required by the Director of Maintenance.

PREREQUISITES:

A. Education:

• High school diploma or GED required .

• Technical training in mechanics, electrical, plumbing, or HVAC desired.

• CPR Certification desired.

B. Direct Previous Experience:

• Mechanical or maintenance experience required.

• Two years’ experience in a similar courtesy or security position desired.

C. Skills:

• Ability to work with minimal supervision.

• Must conduct all business with a professional manner and with a high level of confidentiality.

• Ability to use hand tools, carts and dollies.

• Must have valid driver’s license.

D. Abilities:

• Work outdoors and indoors during the work day (fluorescent lights, HVAC system, carpeted flooring, normal office noise levels).

• Climb up to two flights of stairs.

• Ability to climb extension ladder up to and above roof height.

• Lift objects of 25 pounds or less over the head.

• Move objects of 100 pounds or more.

• Ability to work under time-sensitive or stressful situations.

• Respond to medical emergencies on a rare occasion.

• Assist with resident evacuations, if ever required.