Position: Facilities caretaker 
Location: New York, NY
Duration: 1 Year

Job Description:

Client is seeking a vibrant and customer-focused individual to join our team as a Concierge. As a Concierge, you will be responsible for providing exceptional personal services to guests, patrons, tenants, or employees, ensuring a seamless and enjoyable experience.

Responsibilities:

1. Assist guests, patrons, tenants, or employees with various personal services including but not limited to making dinner reservations, booking tour arrangements, and providing recommendations for local events and attractions.
2. Maintain up-to-date knowledge of local restaurants, entertainment venues, and cultural events to offer informed suggestions and recommendations.
3. Coordinate transportation arrangements for guests, patrons, or employees, including taxi services, car rentals, or arranging for private drivers as needed.
4. Handle inquiries and requests promptly and courteously, ensuring a high level of customer satisfaction.
5. Maintain a professional and welcoming demeanor at all times, embodying the values of hospitality and customer service.
6. Assist with special requests or arrangements such as gift deliveries, floral arrangements, or other personalized services.
7. Maintain cleanliness and organization of the concierge desk area, ensuring a tidy and presentable environment for guests.
8. Collaborate with other departments within the organization to fulfill guest or client needs effectively.
9. Stay informed about current events, cultural trends, and local attractions to provide relevant and timely information to guests.
10. Handle guest complaints or concerns with diplomacy and tact, striving to resolve issues promptly and to the satisfaction of the guest.

Requirements:

1. Previous experience in a customer service role, preferably in a hospitality or luxury service environment.
2. Excellent communication and interpersonal skills, with the ability to interact professionally with individuals from diverse backgrounds.
3. Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively in a fast-paced environment.
4. Knowledge of New York City and its attractions, restaurants, and entertainment venues preferred.
5. Ability to remain calm and composed under pressure, with a proactive and solution-oriented approach to problem-solving.
6. Flexibility to work varied shifts, including evenings, weekends, and holidays as needed.
7. Proficiency in Microsoft Office Suite and familiarity with reservation systems or concierge software is a plus.
8. High school diploma or equivalent required; additional education or certification in hospitality or related field preferred.