Description

Summary:

This position is primarily responsible for keeping the building(s) in a clean and orderly condition at all times by performing heavy cleaning duties such as cleaning floors, shampooing rugs, washing walls and glass, removing rubbish, etc. This position is also responsible for tending to the furnace and/or boiler, performing routine maintenance activities, notifying management of need for repairs, and cleaning snow or debris from sidewalk by performing the following duties.

Qualifications

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

Conducts all business in accordance with company policies and procedures, state and federal laws; eg, OSHA, ADA, Fair Housing, etc.

Removes snow and salts walkways during the appropriate months.

Walks the property exterior on a frequent basis and removes litter, debris and pet droppings.

Walks the property interior on a frequent basis and removes litter, graffiti or other vandalism, ensures that specific areas remain locked.

Performs “trash-out” duties in vacant units (removes abandoned furniture, trash, boxes, etc. to dumpsters or storage, as directed).

Cleans vacant units at turnover.

Performs floor care and maintenance, as determined by manufacturer (carpet, tile, etc.).

Dusts, vacuums and cleans common areas (rest rooms, laundry, common area kitchen, offices, multipurpose rooms, and stairwells).

Cleans mechanical rooms and maintain proper storage of materials.

Assists with various exterior maintenance tasks, as directed (i.e. tearing down fences, digging post holes, cleaning units, replacing screens, exterior painting).

Distributes resident communications, i.e. newsletter, correspondence, pest control notices, etc.

Assists with light maintenance inside the units or common areas (i.e. painting units, screen replacement, toilet clogs, closet doors, etc.).

Keeps grounds maintained (if no Grounds position is at the site) and work with professional landscaper, if available. Tasks could include lawn care, weed control, trimming bushes, mulching beds, sweeping sidewalks, edging plant areas and sidewalks, fertilization, turf maintenance, etc.).

Assists with pool maintenance, as directed.

Remains aware of the condition of physical property throughout the community and immediately notify management of any unsafe conditions; e.g., broken gates leading to the pool, broken steps, open holes, broken/burned out exterior lights.

Replaces interior and exterior lighting, and monitor locked areas such as storage, laundry, etc.

Performs work orders, as assigned.

Looks out for any safety hazards, including LBP, asbestos, radon, hazardous spills and workplace safety. Notifies management immediately if safety hazards exist.

Maintains a "safety first" attitude.

Ensures all safety equipment is used consistently and appropriately.

Performs work area clean-up and safety related duties.

ATTENDANCE:

Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Organization

• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

COMPUTER SKILLS:

No Computer Skills Needed.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Pool Certification (at properties with a pool)

OTHER SKILL, ABILITIES, AND QUALIFICATIONS:

• Minor maintenance knowledge
• No less than 2 years of previous janitorial experience and working with the tools required
• Understanding of plant care and types of plants
• Frequent need to inspect property, grounds and apartments
• Must be able to work in a fast-paced, multi-faceted and customer service-oriented environment
• Must be able to work as a team, interact with others in a professional/pleasant manner and exercise problem-solving skills
• Previous experience with a professional janitorial service
• Painting experience
• Must be able to read directions and labels
• Must be knowledgeable and skilled in the safe use and maintenance of the following tools:
  • Hand Tools: Various wrenches, hammer, grips, saws, sledgehammer, snips, posthole diggers, etc.
  • Power Tools: Wrenches, grinders, sanders, drills, saws, etc.
  • User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders
  • Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand power augers, etc.
  • Measuring Devices: Calipers, voltmeters, ohmmeters, testing meters, PH tests, gauges, etc.
• The employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
• All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management within their shift, prior to clocking out for the workday.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear.

The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 75 pounds and occasionally lift and/or move up to 150 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to toxic or caustic chemicals.

The noise level in the work environment is usually moderate.