A Medicare Healthcare company in Salem, OR is hiring multiple Healthcare Customer Service Representatives to join the team for great long term opportunities!

Responsibilities:

• Answer calls from providers and assist with claim status and updates
• Investigate claim status through online systems
• Provide excellent customer service to all Medicare Advantage members. 
• Assist with coverage and claims related questions. 
• Accurately interpret benefits and policy provisions for all products. 
• Conduct research and follow-up for prompt resolution. 
• Research, investigate and triage customer issues of concern and dissatisfaction as assigned
• Advocate for the customer: explain benefits in a detailed and courteous manner so they are understood

Qualifications:

• High School diploma or GED is required
• 1-2 years of experience working in a customer service call center environment or related
• Previous healthcare experience is a plus but not required
• Must have excellent phone etiquette and professional demeanor
• Empathy is crucial for success in this role
• Ability to navigate through multiple systems and screens, while typing & talking simultaneously

**If Interested: 

Please apply and email Derek at Dmautz @teksystems.com!

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.