POSITION:

Hotel General Manager

REPORTS TO:

CEO

PREFERRED EXPERIENCE:
2 years as a Hotel General Manager

SUMMARY:

Oversees all aspects of Property Management in accordance with Company mission statement and franchise brand standards, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff.

QUALIFICATIONS:

To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to work. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties & Responsibilities (including but not limited to):

• Ensures that all criteria in Evergreen Hospitality’s company handbook are communicated, understood, achieved and maintained by hotel staff.
• Performs all criteria as contained in Evergreen Hospitality’s Standard Operating Procedures in a satisfactory manner.
• Creates an operating environment that assures consistent guest satisfaction.
• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
• Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.
• Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.
• Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
• Maintains an appropriate level of community public affairs involvement.
• Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
• Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.
• Implements and maintains an effective open-door communication system that crosses departmental lines in order to reach all employees.
• Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
• Deals with the general public, customers, employees, union and government officials with tact and courtesy.
• Plans and organizes the work of others.
• Accepts full responsibility for managing an activity.
• Other duties that may be assigned.
• Complete front desk shifts as needed

SALES RESPONSIBILITIES:

• Responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
• Maintain regular attendance in compliance with standards, scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming (per brand standards)
• Solicit local negotiated rate sources to achieve or exceed budgeted rooms revenue and to improve performance in the marketplace
• Make sales appointments and cold calls to consistently prospect accounts for all direct sales segments
• Regularly contact existing accounts based on the tracing frequencies
• Monitor production of all top accounts and evaluate trends within your market
• Meet or exceed sales solicitation call goals as assigned by Evergreen
• Invite clients to the hotel for entertainment, lunches, tours, and site inspections, etc
• Assist in implementing special promotions relating to direct sales segments i.e. sales blitzes, etc
• Attend and participate in Daily/Weekly Sales Meeting (if applicable)
• Be familiar with all hotel and sales policies and house rules
• Monitor production of all top accounts and evaluate trends within your market
• React to negative trends in marketplace by implementing blitzes or catering promotions
• Perform any other duties as requested by the General Manager or Evergreen Hospitality

SUPERVISORY RESPONSIBILITIES:

Typically, directly supervises employees at the hotel, including all department heads. Indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE:

2 years of experience as a Hotel General Manager is strongly preferred. Absent extraordinary prior on-the-job experience, the General Manager position requires a High School diploma or general education degree (GED) and preferably either a two-year business degree or a four year business or liberal arts degree (or equivalent combination of education and experience).

Requires an occupationally-significant combination of vocational education, apprentice training, on-the-job training, and essential experience in less responsible hotel skill level and management positions.

​

LANGUAGE SKILLS:

• General Managers must have developed language skills to the point to be able to:
• Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
• Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
• Ability to speak effectively in English before groups such as customers or employees.

COMPUTER SKILLS:

General Managers must have sufficient computer skills that will allow them to be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited to the following:

• Microsoft Word
• Microsoft Excel
• Yield Management Systems programs
• Property Management System (PMS) programs
• Daily Revenue System (DRS) programs
• Central Reservation System programs
• Payroll programs
• Company-issued internet browser programs
• Company-issued electronic mail programs

NOTE: Company-issued software programs implemented at a hotel may be changed from time to time; the General Manager is required to learn the new programs and upgrades as soon as practicable after such items are provided to the hotel.

REASONING ABILITY:

• General Managers must have developed reasoning abilities to the point to be able to:
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Use mathematical skills to interpret financial information and prepare budgets.
• Read and interpret business records and statistical reports.
• Make business decisions based on production reports and similar facts, as well as on your own experience and personal opinions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The employee must be able to see differences in widths and lengths of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENTAL CONDITIONS:

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.

Must be able to change activity frequently and cope with interruptions.

IMPORTANT NOTE: Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and/or the hotel.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• On call
• Rotating weekends
• Weekends as needed

Experience:

• Hotel General Manager: 2 years (Required)
• Hospitality management: 2 years (Required)

Ability to Commute:

• Battle Ground, WA 98604 (Required)

Ability to Relocate:

• Battle Ground, WA 98604: Relocate before starting work (Required)

Work Location: In person