Urgent Care Receptionist 1
Evergreen Family Medicine is committed to providing excellent care for your family with clinics in
Roseburg and Myrtle Creek Oregon. Evergreen Family Medicine serves outpatient needs, including
Urgent Care, Family Practice, Women’s Health, Occupational Health, and school-based telehealth.
Evergreen Family Medicine is a Drug Free Workplace. All candidates that are offered employment will
be required to pass a pre-employment drug screen and background check.
Responsibilities and Duties:
 Responsible for providing general clerical duties and administrative services as directed by the
Urgent Care Front Office Manager.
 Maintains confidentiality according to HIPAA regulations and EFM policies.
 Adheres strictly to EFM departmental standards and policies, including state and federal
regulations.
 Check in patients and update registration information, HIPAA form, Contact Consent form, and
current insurance information.
 Assists patients with mobile and tablet check-in, monitors all patients in the process of checking
in to ensure they are able to complete in a timely manner.
 Advocates and promotes Evergreen as a PCP when Patient does not have one on file or has a PCP
not inside Evergreen Family Practice.
 Maintain current knowledge of all insurances including verifying benefits and eligibility for OHP,
DCIPA & Atrio including PCP assignment.
 Represents Urgent Care Front Office in groups, committees and meetings as delegated by the
Urgent Care Front Office Manager in a positive and professional manner. Representative will
report all necessary information and share with the Team as required.
 Advocates for patients by creating appropriate patient cases, requests, communications,
and appointments in Athena, on paper and in person.
 Communicates, calculates, and collects co-pays, coinsurances and deductibles from any
patient owing at check in, check out, or over the phone.
 Keeps an active working knowledge of Athena, engages in continuing education and trainings as
offered by manager or company.
 Accurately accounts for all cash, checks and credit card transactions posted and balances batch at
the end of the night.
 Promotes a work environment filled with teamwork, a positive outlook and constant
professionalism.
 Communicates effectively, courteously, and professionally with coworkers, managers and
patients via phone, email or in person.
 Communication with outside provider offices, facilities and insurances via phone, fax and
computer.
 Communication with outside provider offices, facilities and insurances via phone, fax and
computer.
 Self Manages to stay on task, maximizes efficiencies and does not distract others as well as
encourages others to do the same.
 Maintains a positive attitude, does not take work issues personally and does not allow personal
issues to affect the workday.
 Promotes a work environment filled with teamwork, a positive outlook and constant
professionalism.
Qualifications and Skills:
 Able to maintain the confidentiality of private information.
 Friendly demeanor and positive attitude.
 Basic knowledge of standard medical terminology.
 Cash handling experience preferred.
Physical requirements:

• Prolonged periods sitting at a desk and working on a computer.
• The employee is frequently required to walk; use hands and fingers, handle, or feel; and

reach forward with hands and arms.

• The employee is occasionally required to sit and stoop, kneel, or crouch.
• Must be able to lift up to 15 pounds at times.

Our culture and values are every employee’s responsibility: The needs of our patient come first
S.P.I.R.I.T

• Stewardship
• Patient & Population Focused Health Care
• Integrity
• Respect
• Innovation
• Teamwork

Benefits:

• Health, Dental, Vision benefits
• Life Insurance
• 401k with a company match up to 6%
• Paid Time Off