EverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost- effective transportation to and from school. Our proprietary, best-in-class, technology solutions enable school districts and parents to easily plan, track and adjust each student’s trips, to and from school, and gives the student access to the educational experience they deserve. Every Trip. Every Day. If you’re someone who thrives in a mission forward, fast-paced, technology driven environment, we would love to talk to you about a fulfilling career at EverDriven.

Salary Range: $65,000 - $75,000/year based on experience, bonus potential

Office Location (Hybrid): North Denver, CO and Greenwood Village (DTC), CO

Position Summary:

The IT Support Technician works across a broad range of technologies and with multiple areas of the business to address incidents, solve problems and answer requests. This position will work alongside the greater team to provide front line support for all of IT through phone and email interactions. Additionally, this position will mentor and train lower-level technicians for continued skill development and ensuring SLAs are met.

Responsibilities:

• End user support – In person, on the phone or via remote sessions
• Provide onsite tech support to call center office in North Denver, along with HQ office in DTC as needed
• Ensure timely resolution of support tickets to minimize downtime and maintain operational continuity
• Mentor support technicians to ensure SLA are met
• Identify trends and make recommendations on service improvements
• Monitor Exchange and Security logs and act accordingly to ensure a secure user environment
• Create/modify/delete accounts and workstations.
• Monitor and track all IT assets via Jira inventory system
• Create and maintain procedure documentation as needed
• On-call rotation participation
• As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Requirements:

• Minimum of 4 years of relevant work experience within a tech support and/or lead role
• Associate's degree in a related field, combination of education and experience, or equivalent work experience
• Windows and MAC iOS experience
• Mobile Device Management for Apple products
• Microsoft 365/Azure user and device management experience
• Deep understanding with Office applications and installation
• VOIP experience (Phone/software configuration)
• Office 365
• Understanding of basic IT Security concepts
• Shared on-call requirements
• Candidate must have a working vehicle for occasional trips between our Westminster and DTC office locations
• Must have strong verbal and written communication skills
• Experience with Standard collaboration tools: Slack, Teams, Zoom

Desired Experience:

• Windows 10,11 and Apple iOS experience
• Strong verbal and written communication skills
• User and Device Management experience via Intune
• Workstation and Application deployment and management via Intune/Autopilot
• Twilio telephony experience a plus
• JSM helpdesk experience a plus
• Previous IT Support experience for Call Center environments a definite plus

Benefits:

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Paid Time Off (PTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

Commitment to ESG:
Since 2006, EverDriven has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of EverDriven and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed.

Commitment to Diversity and Inclusion:

EverDriven is a mission-centered, action-oriented company that honors diversity and inclusion. Our customers come from all walks of life and so do we. We strive to hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our cultural health stronger. In turn, our inclusive culture inspires our innovation and fosters a sense of belonging so we can continue to serve the most vulnerable populations with excellence.

Commitment to Equal Opportunity:
EverDriven is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Visit our website and learn more about us at www.EverDriven.com