Responsibilities

· Answer customer questions or refer to appropriate staff. Attempt to resolve customer complaints and if necessary, contact Manager-on-Duty.

· Answer and route phone calls, take and route messages as needed.

· Explain benefits of membership and sign up new members.

· Answer questions on member equity status from database in terminal.

· Sign up customers for co-op sponsored classes or other events.

· Issue credits to customers for returned items or refer to appropriate staff ensure that returns are properly disposed of and shrink promptly and accurately recorded.

· Help customers with placing special orders.

· Call customers when special orders are delivered, from information provided by receivers.

Other Responsibilities

• Alert Manager-on-Duty to potential shoplifters, disorderly customers or other emergencies.
• Recruit member workers at the desk, maintain sign-up sheets for member work, and maintain record of accumulated work hours.
• Perform other tasks assigned by Front End Manager/MOD/Store Manager.

Job Qualifications

· Ability to stay calm under pressure.

· Ability to project a friendly, outgoing personality.

· Experience serving the public.

· Communications skills.

General Qualifications

• Organized, attention to detail.
• Familiarity with natural and organic foods
• Self-motivated, organized, responsible, flexible
• Written and spoken English proficiency
• Ability to lift up to 50 lbs. as needed

Job Type: Part-time

Pay: $12.00 - $13.95 per hour

Expected hours: 30 – 35 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Ability to Relocate:

• Pensacola, FL 32502: Relocate before starting work (Required)

Work Location: In person