Summary
The Manufacturing Customer Account Supervisor plays a crucial role in overseeing customer accounts within the manufacturing sector. Reporting to the Customer Service Director, this position requires strong organizational skills and excellent communication abilities to effectively manage customer inquiries and concerns. Proficiency in Microsoft Excel and Word is essential for maintaining accurate records and generating reports. Additionally, computer skills are necessary to navigate the company's systems efficiently. The ideal candidate will have a strong background in manufacturing customer service to ensure a high level of customer satisfaction.

Qualifications:

Required:

· Ability to communicate effectively with people at all levels of the organization

· 8 years Customer Service experience

· Proficient knowledge of customer service, and standard office practices and procedures

· Proficient computer skills

· Outstanding communication skills, both written and verbal

· Organizational skills and maintain good attendance

· Alert to spot problems that require a manager’s attention

· Self-motivated team player with a positive attitude

Responsibilities:

· Treat all internal and external contacts with uncompromising respect and integrity under all circumstances.

· Assist in the development, training, and motivation of the CS Team to acquire maximum efficiency, productivity and cooperation.

· Interview and assist with the selection of new employees.

· Oversee the training of new employees.

· Provide an overview of the company, products and services.

· Provide training on EVCO System Software, the Databank, Plantstar, MS Excel and MS Word.

· Provide training on service level standards, policies and procedures as it relates to the customer.

· Provide guidance with organization skills and problem-solving techniques.

· Offer assistance with writing e-mails, phone & meeting etiquette as well as face to face interactions.

· Provide direction in establishing customer guidelines.

· Assist in the creation of new Client Guidelines as well as review existing guidelines to ensure that they are up to date and accurate.

· Assist in the startup of new customers for the CS Team.

· Review customers ordering process to determine the most efficient manner in which to process orders in our software.

· Review customers shipping and accounting processes and ensure that this information is relayed to the appropriate departments and personnel.

· Attend customer sponsored training sessions to ensure that EVCO understands their expectations as it relates to orders and service.

· Set priorities, meet deadlines and exercise judgment regarding completion of tasks.

· Maintain confidentiality, exercise diplomacy and uphold a high degree of professionalism.

· Follow company safety procedures to ensure your safety as well as the safety of others.

· General housekeeping to keep the work area and plant clean.

· Perform other duties as assigned.

Job Type: Full-time

Benefits:

• 401(k) 4% Match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• DeForest, WI 53532: Relocate before starting work (Required)

Work Location: In person