Job Summary:

Excellent opportunity for an experienced consumer service representative at our law firm in Shawnee, Kansas. In this role, you will be working directly with consumers to meet their needs.

Duties:
- Provide excellent service to consumers to create memorable experience

- Advise consumer of necessary actions and strategies for debt repayment

- Answer consumer questions regarding problems with their accounts

- Arrange for debt repayment or establish repayment schedules

- Locate and notify consumers of delinquent accounts by mail or telephone

- Miscellaneous clerical duties such as answering correspondence and drafting letters

- Perform skip tracing to locate assets and consumers

- Negotiate repayment with consumers by form of payment in full, settlements and/or payment arrangements and ensure a positive resolution and client satisfaction

Qualifications:
- Two years of collection and skip trace experience preferred

- Excellent communication, negotiation, active listening, and complex problem-solving skills

- Ability to work in a fast-paced, goal-oriented team environment while ensuring compliance with all company, client, state, and federal regulations

- Must be flexible and adaptable to changing business needs. Strict attention to detail and the ability to multi-task and effectively prioritize work load

- Maintain calm demeanor when confronted with difficult situations

- Demonstrate proficiency with computer equipment and systems including MS Office

- Candidates may be required to undergo a background check and drug screening

Job Type: Full-time

Pay: $20.51 - $25.64 per hour

Expected hours: 37.50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• collection and skip trace: 2 years (Preferred)

Work Location: In person