Description

Benefits:

• 401(k) matching
• Continuing education reimbursement
• Dental insurance
• Referral program
• Vision insurance

Work Hours: 9am-5pm
Lunch Duration: 1 hour (Unpaid)
Work from office or remote: Hybrid

Qualifications

Job Responsibilities:

• Review new funding year, continuation of service and amended service plans to ensure case managers submit detailed, comprehensive and complete service plans
• Work with case managers on plan updates, revisions
• Review the TBI Fund regulations to confirm eligibility and appropriateness of service requests
• Reference TBI Fund provider database to confirm accuracy of service provider rates on service plans
• Make service plan recommendations for TBI Fund action
• Prepare abstracts of service plans monthly to be presented for consideration to the TBI Fund Review Committee
• Redact supporting documents to accompany abstracted service plans (to protect client information)
• Participate in monthly TBI Review Committee meetings
• Forward abstracts with recommendations to Administrative Staff for decision letter preparation
• Address issues, problems and complaints and respond to consumer inquiries (telephone, email or I&R referral) and provide excellent customer service
• Identify and resolve problems in the delivery, administration, implementation or integration of program activities
• Respond to, and coordinate requests from internal units, individuals and other agencies to provide information concerning program activities
• Prepare letters, memos, instructions, transmittals and other information for approval and signature
• Conduct site visits and prepare reports
• Gather and review information from applicants
• Explain eligibility criteria for program services
• Review and evaluate personal or financial data to determine client eligibility
• Prepare reports, correspondence, and statistical material, as needed/requested
• Represent the TBI Fund/DDS at public meetings and conferences
• Maintain essential records and files, including client files
• Retrieve invoices; ensure invoice is complete; verify type of service, award dates, and availability of funds, and calculations.
• Communicate with service providers, as needed, to obtain missing or incomplete invoice information
• Create vouchers using appropriate forms; review and save completed vouchers to Completed Vouchers online folder.
• Track vouchers to Fiscal for payment.
• Initiate internal fiscal investigations to resolve vendor issues.

Case Manager Job Responsibilities:

• Designs implement and monitor individual service plans.
• Maintains beneficiary’s records according to professionally accepted standards
• Complete required documentation. This may include, but is not limited to data entry, progress notes, activity reports, time sheets and logs.
• Coordinate beneficiary’s services with service provider, as needed.
• Network with service providers to generate community resources for participants, as needed.
• Assess beneficiary’s needs annually in person; quarterly by phone or virtually
• Design, implement and monitor individual service plans
• Counsel and aid individuals and families requiring assistance, as needed
• Complete documentation, including but not limited to data entry, progress notes, activity reports, time sheets and logs
• Maintain records according to professionally accepted standards
• Network with service providers to generate community resources for beneficiary’s, as needed