Description

Benefits:

• 401(k) matching
• Continuing education reimbursement
• Dental insurance
• Referral program
• Vision insurance

5 days per week

Shift Timing -8:00 am to 4:00 pm, or 9:00 am to 5:00 pm
Lunch-1 hour between 12pm and 2pm unpaid

Qualifications

Desired skills: Customer Service Call Center experience

Duties/Responsibilities:

• Answers questions regarding regulations, policies and procedures for the medical marijuana program (MMP). Provides detailed direction to perspective patients, active patients, physicians, and general inquiries over the phone and through medical marijuana program email
• Respond to emails that are forwarded to MMP from the Department Of Health "contact us" web page link
• Review and approve applications for patients, caregivers, health care practitioners, and renewals.
• Generate a weekly report on all active physicians with MMP that validates license status with the Board of Medical Examiners. Inactivate the account of any health care practitioner who's license is invalid.
• Maintains essential records of all requests from physicians to inactivate a patient, all criminal background investigations for both caregivers and employees, and all approved minor patients.
• Contacts minor via email to notify them they will be receiving a new identification card reflecting their adult status with the program.
• Prepares correspondence to the patient in response to a request to release records and mail correspondence to the patient via certified mail. Maintains record of the signed release from the patient.