Looking for a company that cares about their local community and wants to help you achieve all your potential as a valued member of the team? Technology Concepts of Central Florida is a locally owned IT firm that is driven to provide best in class service to all their clients. We are looking for a Network Technician to join our team.

Our core values define who we are as a company as well as the people who work here. These drive us and are what we get up for every day.

• Communication

• Relationship

• Responsive

• Team Oriented

The Position:

Our Network Technician is a critical piece in our team and is responsible for the delivery of technical support to our clients. This role will also provide continual improvement of processes and standards to provide a consistent client experience. Qualified candidates MUST have the ability to communicate to clients and co-workers at both technical and non-technical levels.

Ideal candidates are self-directed, innovative, organized, flexible and can consistently maintain our high-quality standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate will also be able to exhibit a sense of urgency in providing exceptional quality service to clients as well as setting and managing expectations.

Qualifications:

• High school diploma required, higher level degree desired

Work Experience:

• IT Experience: 2 years required; 3 years preferred

• MSP Experience: 1 year preferred

• Use of PSA/Ticketing system

Additional knowledge, skills, and responsibilities:

• Ownership of assigned tasks

• Coordination of service via phone or email using our PSA system

• Being able to adapt and learn quickly

• Ability to develop relationships with clients and internal staff

• Follow process and identify possible improvements

• Time management skills

• Exceptional written and verbal communication skills

• Strong understanding and demonstrated business level support for Microsoft related technologies

  • Microsoft Office 365

  • Windows AD user management

• Experience troubleshooting servers, firewalls, routers, switches at a high level

• Knowledge and experience with networking principles

• Ability to create network diagrams and other internal use documentation

• Hardware, networking, and PC operating system troubleshooting skills

Preferred knowledge, skills, and competencies:

• Use of ConnectWise Manage

• Use of Ninja RMM

HR Information:

• Medical benefits

  • Employee covered by company, option to add dependents.

• 2 weeks of PTO

• 401K with 3% company match

• In office role in Ocala, Florida

  • Full time

  • Occasional onsite visits to local clients

    • Mileage reimbursement

• Salary $45,000-$55,000, negotiable with experience

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