The Training Specialist is a leader and an integral member of the hospital team. The Training Specialist (TS) coaches to provide a smooth and successful new hire and current employee experience while creating a hospital culture based on high quality patient care and exceptional customer service.

Duties & Responsibilities (including but not limited to) :

• Collaborates in a leadership role with the Training and Development Manager as the owners of the employee’s success.
• Demonstrate solid veterinary skills, highest level of client and patient service and be a role model for the team.
• Accomplishes Training and Development Department objectives by training staff and organizing and monitoring work processes.
• Accomplishes results by enabling employees and new hires through coaching, counseling and hands-on assistance and assisting with implementation of learning goals for staff.
• Assist to coordinate scheduling of new staff training with shift supervisors, hospital administrators and / or Training and Development Manager.
• Collaborates and provides support and documentation for 90 day and annual reviews.
• Implements systems, policies and procedures, medical protocols, and client interactions.
• Lead new hire and coach meetings to ensure appropriate information is being communicated throughout the hospital.
• Oversees the new hire’s schedule and facilitates communications with supervisors and department leads.
• Participates in the weekly and monthly planning and development meetings.
• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Teaches equipment systems and works with Hospital Administrator / Operations Manager to resolve technical systems / equipment issues.
• Works with the Training and Development Manager to support staff training needs including CE, leadership skills, new course development, as required.

Qualifications - Knowledge, Skills, and Abilities :

• Solid working knowledge of veterinary hospital practice, including terminology
• Strong level of emotional intelligence (EQ) and leadership capabilities
• Outstanding client service skills
• Ability to think logically, problem-solve effectively and anticipate the needs teammates and clients
• Problem solving and conflict resolution skills
• Excellent oral, written, communication and organizational skills including reporting and data analysis
• Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred)
• The ability to delegate responsibility and achieve results with hospital team members
• Must be able to handle multiple tasks and remain flexible with assigned duties
• Capable of championing change and driving innovative programs in the hospital
• Must be able to work well in team environment
• Capable of quality decision making
• Ability to coach, correct, develop and motivate employees
• Demonstrates excellent time and task management
• Demonstrates professional and courteous presentation with staff and clients
• Participates in a positive manner in all group sizes.
• Refrains from participating in gossip.
• Supports team members by assisting other areas, is receptive to feedback and suggestions.
• Engages in active problem-solving vs. problem-identifying.
• Makes suggestions related to client / patient service improvements and hospital efficiency.

Physical :

• Able to sit, stand, walk for extended periods of time
• Able to lift, reach, bend as needed
• Able to perform all duties and responsibilities as described
• Able to function as a team member within veterinary hospital setting
• Able to be positive, supportive and encouraging as needed

Teamwork : Defined as Cooperative effort by the members of a group to achieve a common goal and / or outcome.

Ethos and MVES / OPVES management reserves the right to change the job requirements as necessary to meet the operational needs of the hospital, clients and patients.

Hiring Manager Pelini, Kelley

NVA Compassion-First is now Ethos Veterinary Health

We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals.

This powerful new community brings together a dynamic network of 145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.

Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.

Last updated : 2024-04-25