Bilingual Donor Experience Officer

Location: Irondale (Birmingham), AL. U.S. Remote eligible

HOW YOU WILL IMPACT THE BIG PICTURE:

As the Donor Experience Officer, you’ll be responsible for the stewardship and cultivation of donors in the segment defined as mid-level donors. Using data from our CRM and program analytics, you’ll build strong relationships with donors by phone, email, and other channels to ensure their continued engagement with EWTN content and continued philanthropic support of the work of the Network.

WHAT YOU WILL DO:

• Build 1:1 relationship with a portfolio of mid-level donors, effectively communicating the Network’s gratitude and providing donors an opportunity to be heard and to give feedback.
• Steward mid-level donors using multi-channel communications to include phone, email, handwritten notes, and virtual visits.
• Occasionally meet with donors in-person – for example, to provide a tour of the EWTN campus in Irondale, AL.
• Maintain awareness of the most critical fundraising needs of the Network and communicate these needs to donors.
• Maintain awareness of the impact of the Network on the global Church and communicate the impact to donors.
• Maintain accurate records of donor conversations and record relevant notes in the fundraising software.
• Collaborate with team members to build workflows that identify mid-level donors requiring cultivation and stewardship.

ABOUT YOU:

• You have 7-10 years of development, fundraising, or related nonprofit work experience.
• You are fluently bilingual in Spanish and English. 
• You display exceptional interpersonal, written, and verbal communication skills across mediums, especially through use of phone and video conferencing.
• You have a proven track record of success in achieving goals and fundraising metrics.
• You possess a demonstrated knowledge of development/fundraising concepts and techniques, and of gift planning and procedures.
• You are a practicing Catholic with demonstrated understanding of the faith and EWTN’s mission.
• You have experience handling interpersonal relationships maturely, thoughtfully, and empathetically and are responsible with confidential information.
• You are a self-starter with the ability to work independently and remotely.
• You have a Bachelor’s degree in Business, Marketing, Communications or related field of study.

PREFERRED QUALIFICATIONS:

• You have an existing knowledge of and well networked within the Catholic donor community.

WHAT YOU’LL LOVE ABOUT WORKING HERE:

• We offer a career with purpose! Apply your God-given talents, knowing your contributions help advance EWTN’s mission of sharing the Gospel with the world.
• Family-oriented working environment. We value the importance of work/life balance, and welcome you as an EWTN family member, not just an employee.
• Worship at work! Freedom to participate in daily Mass, Adoration, and prayer throughout your workday.
• Competitive salary and comprehensive benefits package including Health, Dental, Vision, Life/Disability insurance and Retirement Savings Plan.
• 11 Paid Holidays and generous Paid Time Off program.
• Tuition reimbursement for online continuing education and degree programs through our partnership with Catholic Distance University.
• Potential for flexible hours and telecommuting may be possible dependent upon the position and department needs.
• Ability to learn alongside legacy employees while bringing new ideas to the growing team!