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Job Title - Customer Solutions Rep
Location - Boise, ID every Wednesday and Thursday
Duration-24 Months
Pay Rate-$18- $20Hr
Job Description -
Uses ability as a skilled specialist to contribute to the development of new concepts / techniques and to complete assignments / tasks in innovative and effective ways.
Expert knowledge on the general / technical aspects of the job. Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative and technical knowledge are required to resolve problems.
May supervise the activities of other non-exempt employee.
Responsibilities : Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
Monitor the service event through completion for compliance. Manage the service requests of customers through different access channels.
Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.
Provide resolution and feedback based on analysis. Leads in projects for process or quality improvements and documents changes.
Works with escalated customers and drives actions in post incident reviews. Manages multiple tasks or cases simultaneously without supervision.
Acts as a mentor and may provide some supervision of other non-exempt employees. May provide input on training material for new and existing processes.
Provide training to new and existing employees as needed. Process expert and subject matter expert on standard and nonstandard delivery types.
Education and Experience Required :
High school education or equivalent; some college level education preferred. Typically requires a minimum of 5 years general experience, or equivalent combination of experience and college level education
Skills :
Last updated : 2024-05-24
Full Time
IT Outsourcing & Consulting
$67k-80k (estimate)
05/26/2024
06/04/2024
eteaminc.com
SOUTH PLAINFIELD, NJ
500 - 1,000
1999
Private
BIPIN TAHKUR
$50M - $200M
IT Outsourcing & Consulting
eTeam provides industry-specific, SOW-based services, and global contingent workforce managementsolutions.
The job skills required for Solution specialist include Problem Solving, Initiative, Organizational Skills, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Solution specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Solution specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Solution specialist positions, which can be used as a reference in future career path planning. As a Solution specialist, it can be promoted into senior positions as an Integrated Solutions Engineer II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Solution specialist. You can explore the career advancement for a Solution specialist below and select your interested title to get hiring information.