Innovate to solve the world's most important challenges

Who Are We?

Honeywell International is a $40 billion diversified Fortune100 leader with more than 131,000 employees in 100 countries around the world.We invent and manufacture technologies that address some of the world’stoughest challenges linked to global macro trends like energy efficiency, cleanenergy generation, safety and security, globalization, and customerproductivity.
The Aerospace Technical Support Organization, ATS, respondsto customer technical inquiries 24 hours a day, 7 days a week. The organizationresponds to issues globally and across all aerospace products and systems. Allteam members provide their support for customer satisfaction and added value toHoneywell by ensuring that the required customer, product, and system supportexists for timely issue resolution.
What Are We Looking For?
An exciting opportunity has become available for anexperienced and highly skilled individual to join our Americas FSE team as anAdvanced Field Service Engineer role where you will provide value to ourassigned Airline Customers by driving satisfaction and effortless experience.You will investigate and resolve technical issues primarily serving the AirlineAviation customers. You will provide mechanical and electrical technicalsupport remotely as a member of our Aerospace Technical Support global network.This could be in the form of telephone, email, onsite visits, and HUB supportas needed. You will also develop customer relationships to fully understand andsupport their technical support needs. You will drive organizational knowledgeby capturing and sharing knowledge gained during issue resolution process.
Key Responsibilities:

• Being single point of contact/customer focal of assignedAirline Customers for Honeywell mechanical and electrical product and/or systemtechnical issues.
• The Advanced Field Service Engineer support person shall beknowledgeable on all Honeywell Mechanical/Electrical product/systems installedon the various platforms including working knowledge of aircraft components andsystems as required by the assignment.
• Provide direct troubleshooting assistance to the assignedAirline Customers and responding real-time to customer technical inquiries viaphone/email and on-site presence, as necessary.
• You must have substantial Air Transport and Regional (ATR)experience, and knowledge.
• Participate with Business Units to provide input regardingthe planned effort to develop and deploy the support requirements for theProduct, System and Services.
• Routing and escalation of technical and business issueswithin the support organization.
• Strong time management skills with the ability to manageconflicting priorities. Exhibits sound independent judgment in assessingpriorities, needs and problem resolution.
• Manage and document customer communications via SFDC and owncase closure.
• Routing and escalation of technical issues within thesupport organization.
• Analyze technical issues and determine corrective actionplan
• Become prime Honeywell contact with Customer with regards toproduct reliability and maintainability for in-service aircraft.
• Provide frequent (daily & weekly) updates on customerissues and RAIL to leadership to collaborate across the internal functions andgenerate solutions to customers.
• Attend daily customer meetings.
• Ensure positive Honeywell image.
• Interact effectively under established MOS.
• Report imminent AOG and significant issues affectingdispatch or by customer request to ATS.
• Provide on-site field service support by deploying tocustomer aircraft locations to resolve complex technical issues as required.
• Build relationships with assigned Airline Customers withperiodic visits regularly scheduled calls and face-to-face quarterlyvisits/meetings at assigned Airline Customers locations.
• Support ATS (Hub) on network responding to CASES fromcustomers.
• Strong customer-centric mindset.
• Provide AOG and on-wing support, both routine and emergency
• Ability to proactively evaluate circumstances and driveresolution of issues.
• Participate in weekly CCT/CBM meetings and quarterly reviewsessions with the customer."
• Maintain ownership of technical issue through closure.
• Participate actively in technical expert teams.
• Contribute to knowledge management of technical issues foreasy re-use.
• Provide significant collaboration and coaching to peers,based on knowledge and expertise.
• Participate in project teams: product/technical related,process related, organizational related.
• You will have a degree or strong proven experience inavionics and mechanical/aviation/aerospace.
• You must have previous and considerable experience withinthe maintenance and troubleshooting of avionic/mechanical products.
• Previous experience troubleshooting various APU’s such as131-9A/9B and 331-350, models, aircraft mechanical systems such asenvironmental control systems, cabin pressure control, oil systems, bleed air,hydraulic, pneumatic systems, thrust reversers, Wheels and Brakes, actuators, valves, air turbine starters,sensors, and switches.
• Will be required, on occasion to work off-hours, onweekends, and/or holidays in support of assigned Airline Customer operation.

U.S. PERSON REQUIREMENTS

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization

MUST HAVES:

• Bachelor’s degree in engineering or related technical fieldsor 10 years of experience in lieu of degree Minimum.
• 10 years of experience troubleshooting Avionics andMechanical systems on business, commercial, and/or military aircraft.
• 5 years’ customer facing support experience and/orproducts.
• Airframe and Powerplant (A&P) license or equivalentdesired.

WE VALUE:

• Airline experience or knowledge would be desirable.
• Utilization of Accelerator and tools to streamline workprocesses.
• Ability to work independently with little supervision.
• Ability to think clearly and remain professional understress induced and time pressure situations.
• Strong written and verbal communication skills.
• Microsoft office skills (Excel, Word, PPT, Outlook, Teams)
• Saleforce.com (SFDC), NICE InContact, Team Center.
• Ability to take decisions under pressure, adaptability tochange and strong analytical skills.
• Aerospace business acumen.
• Ability to proactively evaluate circumstances and driveresolution of issues.
• Ability to develop and continuously improve processes.

Additional Information

• JOB ID: HRD228748
• Category: Customer Experience
• Location: 1944 E Sky Harbor Circle,Phoenix,Arizona,85034,United States
• Nonexempt
• Must be a US Person or able to obtain export Authorization.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.