20 Customer service specialist Jobs in Racine, WI
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eTeam is Hiring a Customer service specialist Near Racine, WI
Hours : 7 : 30 AM 4 : 00 PM CST with flexibility due to project demands
REQUIRED EDUCATION :
High School Diploma with 5-7 years of full-time work experience
TOP 5 REQUIRED ATTRIBUTES :
- 2 years’ experience with ERP system (Client, SAP ERP, etc)
- 2 years’ experience in a Customer Service or related role
- Proficient with Microsoft Office Suite including Word, Excel, Outlook, Teams and Access
- Strong analytical, problem solving and interpersonal skills
- Ability to work independently in a fast-paced environment
TECHNOLOGY PROFICIENCIES
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Access (navigational use)
ERP Systems
JOB DESCRIPTION :
This position will perform duties to support the North America Customer Fulfillment team in the area of order management and customer deliveries.
The individual qualified for this role must be highly motivated and disciplined with attention to and accuracy in detail with strong communication skills.
Responsibilities
- Execute assigned tasks in a manner aligned with company and customer expectations
- Make independent judgement within the scope of authority for work governed by standard operating procedures
- Work closely with other members of the team and cross functional partners to provide outstanding service to all customers.
- Ensure proper execution of system tools to ensure the goals of order management are met
- Address and professionally respond to all phone calls and e-mails from internal and external customers in a timely manner and by providing the appropriate level of detail to satisfy any customer concerns
- Initiate required action in response to customer requests and keep records updated and complete to accurately reflect actions taken
- Generate reports for analysis as requested
Minimum Qualifications
- Proficient with Microsoft Office Suite including Word, Excel, Outlook, and Access
- The ability to communicate effectively; written and verbal
- Strong interpersonal skills
- Outstanding organizational skills; the ability handle multiple tasks and projects simultaneously
- Ability to work independently with minimum supervision
- Ability to work in a fast-paced setting
Last updated : 2024-05-12
Job Summary
Full Time
IT Outsourcing & Consulting
$49k-60k (estimate)
05/14/2024
05/15/2024
eteaminc.com
SOUTH PLAINFIELD, NJ
500 - 1,000
1999
Private
BIPIN TAHKUR
$50M - $200M
IT Outsourcing & Consulting
Related Companies
About eTeam
eTeam provides industry-specific, SOW-based services, and global contingent workforce managementsolutions.
The job skills required for Customer service specialist include Customer Service, Problem Solving, Microsoft Office, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service specialist positions, which can be used as a reference in future career path planning. As a Customer service specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service specialist. You can explore the career advancement for a Customer service specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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