We are looking for a client support associate. This person will handle inbound calls from our service clients, take pertinent information regarding any issues or requests, and coordinate the right individual to support and resolve, whether remotely or in-person. Over time, this individual will help with Level 1 triage of issues. In addition, this person should be capable of analysis of data to identify trends in the service department and assist other support personnel with additional activities. the best CSAs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. CSAs put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to client support associates. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.